Creative Cloud desktop app does not sync files 

In the Adobe Creative Cloud desktop application's Files panel, turning on file syncing briefly displays a spinning wheel and then displays the Start Syncing button again, without file syncing occurring. Attempting to repeat the process results in the same behavior.

Note:

If you are able to sync some files but not others, see Error: "Unable to sync files".

Solution: Delete options.tix file

This issue occurs if the path to the local folder (localURL) is missing from the cloud sync settings file (options.tix) in the CoreSync data directory. To resolve the issue, delete the options.tix file. Follow these steps for your operating system.

Windows

  1. Click the Gear icon in the upper-right corner of the Creative Cloud desktop application and select Quit.

    Quit the Creative Cloud desktop application
  2. Click the Start menu, type cmd in the search box, and press Enter. Command Prompt opens.

  3. Run the following command in Command Prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix
  4. Launch the Creative Cloud desktop application and start syncing.

  5. Click the Gear icon and select Resume File Syncing.

Mac OS

  1. Click the Gear icon in the upper-right corner of the Creative Cloud desktop application and select Quit.

    Quit the Creative Cloud desktop application
  2. Navigate to Mac HD/Applications/Utilities or use the Spotlight search to open the Terminal utility.

  3. In Terminal, run the following command:

    rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
  4. Launch the Creative Cloud desktop application.

  5. Click the Gear icon and select Resume File Syncing.

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