Open the Creative Cloud desktop app by selecting the
icon in your Windows taskbar or the macOS menu bar.
Last updated on
Jan 29, 2024
Creative Cloud Synced files are being discontinued. Starting February 1, 2024, Adobe will begin to discontinue Creative Cloud Synced files for all free and paid personal users not associated with a Creative Cloud for Enterprise or a Creative Cloud for Teams business account. Please refer to an email from Adobe with the subject line Discontinuation of Creative Cloud Synced files for the date of discontinuation specific to your account.
What are Creative Cloud Synced Files?
Creative Cloud has enabled personal users to save files on their local devices in a folder called Creative Cloud Files. The contents of this folder can be synced (copied) to the user's cloud storage via a process that runs on the local device. Files can be accessed locally on the device in a folder named Creative Cloud Files or using assets.adobe.com within the Launch More menu (from the Synced files option). Folders and files synced to Creative Cloud through these means may also be shared with other Creative Cloud users. Creative Cloud Synced files are also integrated into some of Adobe’s mobile applications, including Photoshop, Express, Rush, and Fresco, as a vehicle to transfer files across devices.
After Synced files are discontinued, new Creative Cloud personal users (free and paid) will no longer have the option to utilize Creative Cloud file syncing and related cloud storage for file-based assets.
Adobe continues to offer and support cloud storage and syncing across Creative Cloud with Cloud Documents, Creative Cloud Libraries, Lightroom cloud storage, and Frame.io cloud storage. This change impacts none of these cloud storage solutions.
How does this impact me?
As a personal user, if you have content in your local Creative Cloud Files folder and have file syncing turned on, have files uploaded directly to the Creative Cloud website Synced files tab, or rely on Creative Cloud Synced files for folder and file sharing, you'll be impacted in the following manner:
Starting February 1, 2024, Adobe will discontinue the Creative Cloud desktop synchronization service and the folder and file sharing capabilities of Creative Cloud Synced files. Files in the Creative Cloud Files local folder will no longer be copied to cloud storage, and those copies in cloud storage will be permanently deleted. Files and folders shared with other users from Synced files will no longer be accessible. All Adobe apps that use Creative Cloud Synced files to facilitate users to share files across devices will remove those integrations. There will be no way to recover deleted files post-discontinuation. It's important that syncing is enabled to prevent any loss of files synced to the cloud but not present on a local device. Directions to facilitate syncing are available at https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html. Please refer to the What are my next steps section to download cloud copies.
All assets in your local Creative Cloud Files folder on your device will remain intact and under your complete control.
The Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit.
How will users be notified of the discontinuation of Creative Cloud Synced Files?
All impacted users will receive an operational email at least 90 days before the beginning of discontinuing Creative Cloud Synced files. As a reminder, all files stored on local devices in the Creative Cloud Files folder will remain untouched. The folder, however, will be renamed.
More information on renaming the folder is in the next section.
The contents of the Creative Cloud Files folder can be found by navigating to the folder listed here:
Windows
C:\Users\<Username>\Creative Cloud Files
macOS
Mac HD/Users/<Username>/Creative Cloud Files
Note:
This folder may be hidden if the user isn't signed in to Creative Cloud. <Username> is the user name of the current user.
Beginning Feb 1, 2024, the Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit.
What are my next steps?
Your assets will remain in your Creative Cloud Files folder on your local device. We suggest you back up the files locally, to an Adobe-supported solution like Frame.io, or to a third-party cloud storage provider. Sign in to your Adobe account on your local device to sync the latest versions of your assets before February 1, 2024.
How can I download a copy of my files on desktop?
Tip:
If you are a desktop user, ensure your file-syncing is enabled.
If you want to download files before February 1, 2024:
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Select the Cloud activity icon
in the upper right corner, which will indicate the status of your sync. -
If your sync is paused, select the play icon to resume syncing.
With syncing enabled, all your synced content will exist on your local device in the following folder destinations:
Windows
C:\Users\<Username>\Creative Cloud Files
macOS
Mac HD/Users/<Username>/Creative Cloud Files
You can make a copy or export these files to your chosen destination. These files will remain in your local folder and will remain in your control at all times. Beginning February 1, 2024, the folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID>. For example, Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit.
How can I download a copy of my files on mobile?
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Visit https://assets.adobe.com/files
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Navigate to the subfolder containing the files you wish to download.
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To download files, select the 3 dots on the bottom right of each file and select download.
Note:
To download synced files between February 1, 2024, and March 2, 2024, a special package download capability is available. You can find more details at https://helpx.adobe.com/creative-cloud/kb/eol-cc-synced-files-package-download.html.
What happens to the files in the Creative Cloud Files folder on my local devices?
Your files will remain in your Creative Cloud Files folder on your local device and will not be removed during this process. Links or shared files will no longer be visible and accessible to others.
Beginning Feb 1, 2024, the Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit.
Does this apply to enterprise or teams accounts?
Business users entitled to one of Adobe’s business plans, Creative Cloud for Enterprise or Creative Cloud for Teams, will have a separate timeline for the discontinuation of Synced files.
