The Creative Cloud desktop app and Adobe Creative Cloud 2019 and later apps store user and license information in the macOS Keychain and the Windows Credential Manager.
This article covers different resolutions for issues that your app encounters when storing or retrieving user or license information in Keychain or Credential Manager.
Issue retrieving or storing license information
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In the list of Services, right-click on Credential Manager.
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Select Restart.
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If the above steps do not resolve the issue, restart your computer. |
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In the upper-left corner, select login.
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If the keychain is locked, select the icon to unlock it.
If the keychain is unlocked, select the icon once to lock it and then again to unlock it.
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If you are prompted, enter your password to lock or unlock the key.
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If the above steps do not resolve the issue, sign out of your computer and sign back in. |
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Remove Adobe Intermediate CA and Adobe Content certificates
Remove Adobe User and Adobe App certificates
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