Creative Cloud apps do not require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.
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Go to your Orders.
How did you purchase your product? |
Where’s your code or serial number? |
Prepaid card, product box, or from reseller | See the section below: Prepaid card, product box, or from reseller. |
As a Student or Teacher Edition product |
See Serial numbers, redemption codes, and product codes | Student & Teacher editions. |
As a volume license |
You can find your serial number on the Adobe Licensing Website. |
What do you have? | Where’s your code or serial number? | |
A prepaid card | ![]() |
Find your redemption code beneath the scratch-off foil on the back of the card. For detailed instructions, see Redemption code help. |
A product box | ![]() |
Serial Number Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code. Note: For Elements products, the serial number is located on the Windows DVD sleeve. Redemption Code Find your redemption code on an insert card inside the box. The redemption code is a 22-digit alphanumeric code. For detailed instructions, see Redemption code help. |
An email from a reseller | ![]() |
Find your redemption code or serial number in the email. If you receive a redemption code, see Redemption code help. |
We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number.