If you are setting up Creative Cloud for the first time, see Download your Creative Cloud apps.
Click one of the options below depending on whether the previous computer on which you were using your subscription is available. Then follow the instructions.
If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page as explained in the steps below. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device.
Screen looks different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:
If you're installing Creative Cloud 2019 apps and have already activated on other devices, you can sign out remotely. See Activate and Deactivate | Creative Cloud 2019.
For information on troubleshooting Creative Cloud activation and sign-in issues, see Troubleshoot Creative Cloud activation errors.