What is changing?
What makes the new invoices different?
What ETLA products will appear on the new invoice?
Do these changes impact serialized ETLA products?
Why can’t I see an ETLA order in LWS?
How do I get access to ACIS?
Who will receive the order confirmation email?
What if my Admin leaves the company?
If the customer can’t find their confirmation email, can it be retriggered?
Confirmation emails cannot be retriggered. If your customer did not receive their confirmation email, please ensure they check their junk folders, sort through their rules or filters, and have them search for mail from firstname.lastname@example.org.
What if the order has both serialized and non-serialized products?
Will the non-serialized invoice changes have an impact on EDI users?
Do these changes include non-ETLA orders?
How do these changes impact invoices for true-up orders?
- If the ETLA true-up PO is received before the anniversary date, Adobe will do our best to send one invoice (two if both serialized and non-serialized products are purchased) for additional licenses deployed in excess of the quantities previously purchased.
- In some cases, Adobe may send separate invoices for the past year and remaining years of the ETLA.
- If the ETLA true-up PO is received on or after the anniversary date, Adobe will send one invoice (two if both serialized and non-serialized products are purchased).
Why can't I see a license certificate for an ELTA product?
Adobe Licensing Website (LWS) will not show orders or license certificates for non-serlialized products that are being processed through the new flow.
License certificates are issued for serialized perpetual products only. ETLA customers sign a contractual agreement representing the terms of their subscription.