Troubleshooting & help

Common questions

Adobe Buying Programs provide options for you to purchase, manage, and deploy Adobe products throughout your organization.

  • Adobe's Value Incentive Plan provides a cost-effective, easy way to deploy always up-to-date versions of Creative Cloud and Acrobat DC subscriptions across your organization. Make the most of your VIP membership, with VIP Select.
  • Adobe offers nonprofit pricing discounts in our VIP (Value Incentive Plan) and TLP (Transactional Licensing Program) programs globally.  See if your organization is eligible for Adobe nonprofit prices.
  • If you're located in the People's Republic of China, see this list of common questions on subscription licensing through the Value Incentive Plan (VIP).

Read this document for an overview of the Creative Cloud for enterprise offering from Adobe.

Using the Adobe Admin Console, organizations can define a flexible administrative hierarchy that enables fine-grained management of Adobe product access and usage.

The Adobe Admin Console offers a method for enterprise users to authenticate with Adobe enterprise offerings using their existing identity management systems via integration with Single Sign-On (SSO) enabled identity management systems. Get more information on how to plan and configure SSO in your organization.

All files and assets on Creative Cloud and Document Cloud are encrypted. For extra layers of control and security, you can choose to have Adobe generate a dedicated encryption key for some or all the domains in your organization.

Admin Console

The Admin Console is where all the action is. You must have received an email inviting you to join your organization as an Administrator. Accept the invitation before you access the Admin Console. If you've already accepted the invitation, you're ready to start. Not an Enterprise admin? Learn how to sign in with an Enterprise ID.

Using the Admin Console, your organization can define a flexible administrative hierarchy that enables fine-grained management of Adobe product access and usage.

User Management enables you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

Your organization purchases Adobe enterprise plans offering access to various Adobe products and services. Get details on how to fine-tune the usage of these plans and services.

Get real-time and historical data on system performance and availability of Adobe services.

Identity

Adobe uses an underlying identity management system to authenticate and authorize users. You require to plan and then setup your user identities based on your requirements. You can choose from Adobe IDs, Enterprise IDs, or Federated IDs.

End users cannot create Enterprise IDs. Only administrators can add users to their organizations.

The Admin Console uniquely supports a range of user identification methods including Federated ID/Single Sign-On. It integrates with a range of SAML2.0-compliant identity providers.

Read more about how enterprise users authenticate with Adobe enterprise offerings using their existing identity management systems via integration with Single Sign-On (SSO) enabled identity management systems.

The User Sync tool provides an easy way to sync users from your existing Directory Services (such as Microsoft Active Directory), with the Adobe Admin Console. Download or fork simple Python-based open-source tool User Sync tool on github.

The User Management API provides access to the Adobe user accounts that are associated with your organization. You can integrate this API into your organization's administrative applications and processes.

Users and groups

As an Enterprise IT administrator, User Management enables you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services. 

When you purchase a product from Adobe, a license represents your right to use Adobe software and services. Licenses are used to authenticate and activate the products on the end user's computers.

As you upgrade from teams (VIP) to ETLA, to insure no lapse in end-user product access, you must assign licenses in the Admin Console before the existing VIP subscription term ends.