Find known issues and limitations in the latest release of Photoshop.

macOS 10.15 Catalina compatibility

Issue Workaround
Only Photoshop 2019 (v20.x) and Photoshop v21.x can be installed on macOS 10.15 Catalina. The current version of Photoshop has these known compatibility issues with macOS 10.15. See Photoshop and macOS Catalina (10.15) for known issues and workarounds. You may want to remain on your current version of macOS until these issues have been resolved.

Camera Raw

Issue Workaround

Error "Could not complete your request because the file was not found" after updating to Camera Raw 12.x on macOS 10.12 or earlier.

Camera Raw 12.x system requirements are:

  • macOS 10.13–10.15
  • Microsoft® Windows® 7 with Service Pack 1
  • Windows 10 (version 1703 or later)
Install Camera Raw 11.4.1 from the following page: Camera Raw plug-in Installer

Cloud documents

Issue Workaround

When working with Cloud documents in Photoshop desktop, you may encounter the following issues or errors:

  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents, or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Photoshop' appears.
Creative Cloud sync requires an update or is not running correctly. For complete troubleshooting steps, see Unable to create or save a cloud document.
When saving a Photoshop file as cloud document, the dialog to maximize compatibility is not displayed.  This is an expected behavior. The dialog to maximize compatibility is displayed only while saving a document to computer's your local drive. 
You can't export a cloud document as PSD when the document size exceeds 2 GB. Save a copy as a TIFF or as a PSB file
You encounter an error when working with cloud documents. See Solve Cloud Document Errors to find the solution for your cloud document error code

Select Subject

Issue Workaround
Select Subject in Photoshop 21.0.1 can crash in some instances.

Use the new Object Selection Tool  instead of the Select Subject command – click & drag across the entire document or simply around the desired object with the Object Section Tool.

Or

Enable the Select Subject Version algorithm from Photoshop 20.x.

The engineering team is working on a fix for the newer Select Subject algorithm.

   

Stock search not showing New Document dialog

Issue Workaround
The Stock search field is not displayed at the bottom of the New Document dialog.

Workaround: Search for stock on the stock website: https://stock.adobe.com/

The search field will return in a future update.

Transform

Issue Workaround
When working with the Transform Warp (Edit > Transform > Warp) in Classic control mode, the selected anchor points are not visible.  

Solution: Update to Photoshop 21.0

Workaround: Use a newer control color instead of the Classic control color.  Choose Edit (Win) / Photoshop (Mac) > Preferences > Guides, Grids & Sizes > Controls. Choose another Control Color.

While transforming a layer with the Maintain Aspect Ratio option turned off in the tool options bar, dragging any of the corner handles transforms proportionally.

Solution: Update to Photoshop 21.x. The Maintain Aspect Ratio icon behaves as expected.

Solution for Photoshop 2019: Preferences > General... and check "Use Legacy Free Transform" or update to Photoshop 21.x

Workaround: To transform non-proportionally, hold the Shift key while dragging the corner handles.

(Mac-only) Switching to another app during free transformation mode and coming back to Photoshop by clicking a part of the canvas, ends the transformation mode. Most of the menu items are dimmed. Editing of the document is not possible. Click another app again and switch back to Photoshop.

Tools

Issue Workaround

The Quick Selection tool is not visible int the toobar. 

The new Object Selection tool is the default tool in the same tool slot as Quick Selection and Magic Wand. 

Click on hold on the Object Selection tool to reveal and select the other tools in the slot.

After updating to a new version of Photoshop the toolbar doesn't include newer tools such as the Frame tool or the Object Selection tool.

Restore the toolbar customization to its default state or customize the toolbar to include the missing tools. See Tools missing from the toolbar.

Graphics Processor (GPU) Preferences

Issue Workaround

Under Preferences > Performance > Advanced Settings... there is an option to "Use Updated GPU Canvas" which greyed out.

This option is not enabled in this version of Photoshop.

Actions

Issue Workaround
The Close Others command doesn't work when recorded is an action.   This is a known limitation. The Close Others command isn't supported for recording as an action yet.

Export

Issue Workaround
When you export (File > Export > Export As) in the SVG format, the Background layer does not appear in the output image. Unlock or duplicate the Background layer and then export as SVG.

Painting

Issue Workaround
Brush stroke preview doesn't display in the Brush Settings panel.  The Brush preview feature has been discontinued in Photoshop 21.0.3 (January 2019 release) and is no longer available. 

Keyboard shortcuts

Issue Workaround

After upgrading from an earlier version to Photoshop CC 2019 (version 20.0) and later, keyboard shortcuts migration duplicates F1 and Cmd+Z assignment.

This issue occurs if you've previously changed the default assignment of F1 or Cmd+Z. The key performs one of the actions, switching depending on application context.

Delete the extra assignment using the Keyboard Shortcuts editor. See Delete a set of shortcuts.

Other known issues

Issue Workaround
(Windows-only) When running Photoshop on Microsoft Surface Book with NVIDIA GPU enabled, black boxes appear around floating user interface elements in Photoshop including the Search dialog, coachmarks, and history scrubber. See Black areas appear around user interface elements | Microsoft Surface Book.
When you launch Photoshop, it freezes either at the splash screen displaying 'Loading Halide Bottlenecks...' or freezes/crashes during startup. See Photoshop freezes at launch.

When you access File > File Info for certain files in Photoshop, you observe one or more of the following issue symptoms:

  • The File Info dialog is slow to open or freezes.
  • Photoshop displays a warning 'Cannot Display Raw Metadata, Contents Too Large'.
  • Raw Data has excessive number of entries of 'photoshop:DocumentAncestors'.

Solution: This issue has been fixed in the January 2019 release of Photoshop (version 20.0.2).

For more information, see File Info dialog is slow to open, freezes, or cannot display raw metadata.

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