Adobe Connect 12.1.5 Release Notes

This document contains details about the Adobe Connect 12.1.5 release, including release dates, technical requirements, upgrades, improvements, and known issues.


Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see

Adobe Connect 12.1.5 is a minor release introducing new features, improvements to existing features, greater accessibility and fixes to known issues.

Release dates

Adobe Connect 12.1.5 will roll out in the following phases:

Hosted services:

Upgrades will begin on Nov 12, 2022. See Adobe Connect Downloads and Updates to determine the upgrade date for your account.

On-premise deployments:

Will be available from Nov 22, 2022

Managed services:

Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade.

What's new in Adobe Connect 12.1.5

Poor Network Quality Detection

  • Users will be shown a prompt to pause incoming videos when poor network quality is detected on their end.

Support for Chromebook

  • Chromebook has now been added as a supported platform for joining Adobe Connect rooms with Chrome browser.

Beta Features

  • Hosts will be able to enable 'Enhanced Noise Suppression' for their rooms.
  • Share system audio while sharing screen (Available for Windows desktop application users only).
  • A prompt to indicate if a user is trying to speak while their microphone is muted.
For more information on the new features and enhancements in Adobe Connect 12.1.5, see What's New in Adobe Connect.

System requirements

Upgrade paths for on-premise deployments

For the latest system requirements, see the Adobe Connect Technical Specifications page.

Adobe Connect application

This update includes a new version of the Adobe Connect application (version 2022.10.42) which is available from Nov 8, 2022.

You will be prompted to install or update the new Adobe Connect application in the following situations:

  • You attempt to login to a meeting using a previous version of the Adobe Connect meeting application.
  • You select “Switch to desktop application” from the meeting context menu.

If you are an IT administrator you can ensure that all users have the latest Adobe Connect application with our installer. Download the latest stand-alone or MSI installers for the Adobe Connect application from this page, or install directly from the following URLs:

Here are the prerequisites for this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.x
  • From Adobe Connect 9.x, upgrade to Adobe Connect 12.1 before applying this patch
  • From Adobe Connect 10.x, upgrade to Adobe Connect 12.1 before applying this patch
  • From Adobe Connect 11.x, upgrade to Adobe Connect 12.1 before applying this patch

Issues resolved

Issue Tracking Number

Issue Description

4137526 Fixed an issue where due to a server scale down users could not connect their microphone or camera in a room
4137343 Fixed an issue where for a user requesting control of shared screen shift key remained permanently enabled
4137236 Fixed an issue where Training report in administration section was timing out
4137233 Fixed an issue where Adobe Connect desktop application installer for mac was not checking if LaunchAgents folder existed or not
4137226  Fixed an issue where recordings with special characters in their name could not be played
4137153 Fixed an issue where certain Enhanced Audio/Video recordings were incomplete
4137078, 4132864 Fixed an issue where in some cases while sharing powerpoint file in share pod, some content from one slide was carried over to the next slide 
4136909 Fixed an issue where email was not sent when emailing link for the shared content when the Language of the account is set to Italian
4136894 Fixed an issue where  some users could see their shared webcam video while it was not visible for participants
4136810 Fixed an issue where users' names were not visible with camera feed for some users.
4136606 Fixed a potential cross site scripting vulnerability.
4136038 Fixed an intermittent issue where for some users the desktop app was crashing sometimes when they tried to entered a room
4135963 Fixed an issue where participant's view could be different from the host's view for a shared annotated pdf file
4135820 Fixed an issue were report-recording-views api was not working for Enhanced Audio/Video recordings
4135348 Fixed an issue where adjust microphone volume option was missing in Enhanced Audio/Video enabled rooms
4135329 Fixed an intermittent issue where Adobe Connect application for mac needed several attempts to enter a room for some users 
4135128 Fixed an issue where Adobe Connect desktop application for Mac was using very high cpu in rooms with large number of shared cameras
4134772 Fixed an issue where some users were getting disconnected while sharing their screen
4134771 Fixed an issue where keyboard shortcut to zoom in/out was not working in desktop apps
4134758 Fixed an issue where presentation file with certain emoji in textboxes displayed in greyscale
4134562 Fixed an issue where in the Entry screen the voiceover on Mac stopped when mic was muted
4134468 Fixed an issue where for certain user starting a recording caused voip issues
4134292 Fixed an issue where for certain users application got stuck on preparing when entering a room
4134070 Fixed an issue where certain users had audio blackouts for 10-30 seconds at regular intervals in a session
4133851 Fixed an issue where for some users Windows desktop application was crashing while sharing camera
4133695 Fixed an issue where some participants were repeatedly getting kicked out from breakout rooms and main meeting
4131458 Fixed an issue where annotiations in MS Powerpoint files created using Powerpoint's draw tools were not visible
4130114 Fixed an issue in Mac desktop application where memory leak was seen while  sharing screen
4129338 Fixed an issue where audio was problematic in Standard view on EMEA1 cluster
4127530 Fixed an issue where printing PDF with annotations showed black rectangles
4126923 Fixed an issue where Mac desktop application restricted file types for selection for custom pods
4121659 Fixed an issue were MS Powerpoint pen annotations were missing when uploaded in share pod


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