Adobe Acrobat Sign for Workday: Installation Guide

Contact Adobe Sign Support

This document explains how to integrate Adobe Sign into your Workday tenant. To use Adobe Sign within Workday, you need to know how to create and modify Workday items such as:

• Business process framework
• Tenant set-up and configuration
• Reporting and Workday studio integration

The high-level steps to complete the integration are:

• Activate your Administrative account in Adobe Sign (New Customers Only)
• Configure a Group in Adobe Sign to hold the Workday integration user
• Establish the OAuth relationship between Workday and Adobe Sign

Activate Your Adobe Sign account

Existing customers with established accounts can skip to the Configure Adobe Sign for Workday step

For customers who are new to Adobe Sign and do not have a pre-existing log-in, an Adobe onboarding specialist provisions your account (in Adobe Sign) for Workday. Once complete, you receive a confirmation email as shown below. 

You need to follow the directions in the email to initialize your account and access your Adobe Sign Home page.

Configure Adobe Sign for Workday

To configure Adobe Sign for Workday, you need to generate the following two dedicated objects in the Adobe Sign system:

• A Workday group: Workday requires a dedicated “group” within the Adobe Sign account to enable integration functionality. The Adobe Sign group is used to control only the Workday usage of Adobe Sign. Any other potential usage, such as Salesforce.com or Arriba is not impacted. The email notifications are suppressed in Workday group so that the Workday users only receive notifications within their Workday inbox.

• An authenticating user to hold the integration key: A Workday group must have only one group level administrator, who is the authoritative holder of the integration key. We recommend that the administrator use a functional email address such as HR@MyDomain.com instead of a personal email to reduce the risk of having the user disabled in future and consequently disabling the integration.

Create a User and Group in Adobe Sign

Define the Authenticating User

To promote the new user in the Workday group:

1. Navigate to the Users page (if not already there).

2. Double-click the user in the Workday group.

   This opens an Edit page for the user permissions.

3. Check the Group Admin.

4. Select Save.

Configure the Workday tenant

To complete the connection between the Workday tenant and Adobe Sign, you need to establish a trusted relationship between the services. Once done, you can add a Review Document Step that enables the signature process through Adobe Sign.

To establish the trusted relationship:

1. Log in to Workday as an account administrator.

2. Open the Edit Tenant Setup - Business Processes page.

3. Locate eSignature Configuration section.

4. Select Authenticate with Adobe.

   It starts the OAuth2.0 authentication sequence.

5. When asked, provide the credentials for the Adobe Sign Group admin that you created earlier.

6. Approve the access to Adobe Sign.

   Once connected, the Adobe configuration enabled checkbox is set and you can begin using Adobe Sign with Workday.
   

Configure the Review Document step

The document for the Review Document Step can be either one of the following:

• A static document
• A document generated by a Generate Document step within the same business process
• A formatted report created with the Workday Report Designer

You may add any of these docs with Adobe Text Tags to control the look and position of the Adobe Signing specific components. The document source must be specified within the business process definition. It is not possible to upload an ad-hoc document while the business process is executing.

Unique to using Adobe Sign with a Review Document Step is the ability to have serialized Signer Groups. This allows you to specify role-based groups that sign-in sequence. Adobe Sign does not support parallel signing groups.

For assistance configuring the Review Document Step, refer to the Quick Start guide.

Support

Workday Support

Workday is the integration owner and should be your first point of contact for questions about the scope of the integration, feature requests, or problems in day to day function of the integration.

You may refer to the following Workday community articles on how to troubleshoot the integration and generate documents:

• Troubleshoot eSignature integrations
• Review documents step
• Dynamic document generation
• Offer document generation tips

Adobe Sign Support

Adobe Sign is the integration partner and should be contacted if the integration is failing to obtain signatures, or if notification of pending signatures fails.

Adobe Sign Customers should contact their Customer Success Manager (CSM) for support. Alternatively, Adobe Technical Support can be reached by phone at 1-866-318-4100, wait for the product list then enter 4 and then 2 (as prompted).

• Adding Adobe text tags to documents
• Review document configuration and examples

Common Questions

• Why is the status not being updated within Workday even when the document is fully signed?

The document status in Workday may not reflect if the candidate does not click the ‘Submit’ button after signing in Adobe Sign.

As per Workday task Check eSignature Signing Status: To start the process, the user can submit the associated Inbox task.

As per Workday Development: The original signing completes the process only if the user submits the inbox task after signing the document. After signing, the iframe is closed and the user is redirected to the same task where they can click the Submit button to complete the process.