How do I contact my Adobe administrator?

An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

  To Contact your administrator, sign in to your Adobe account and navigate to Plans. For security reasons, Adobe Customer Care can't provide your admin's contact information.

Notes from Admin


Where can I find my admin's contact information?

Your Adobe Account page allows you to view notes that your administrator has set up for you. These notes help you get assistance when you encounter issues or require support. If you have a valid Creative Cloud or Document Cloud for teams/enterprise subscription, do the following to view the notes from your administrator:

  1. Sign in to your Adobe account.

  2. Navigate to Plans > My Plans. The notes appear next to what is included in the plan.

    If you are associated with more than one organization or team, check the notes for the relevant plan or organization.

    Notes from Admin

    Note:

    These notes appear only if your administrator has set up the notes for your organization or team.

  3. To view the notes, click View All.

  4. To exit the Contact Administrator dialog box, click Done.

    Notes from Admin

Whom can I contact if the Contact Administrator option is not available?

The notes appear only if your administrator has set up the notes for your organization or team. If the notes are not available, here is who you can contact:

  • Your internal help desk or technical support team.
  • Your business owner or co-owner.
  • Your team's IT consultant who does the computer maintenance work.
  • Your teacher or school administrators, if you are enrolled through your university or school.
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