Adobe Experience Manager On-premise Software | Product description

Effective as of May 11, 2023

AEM Sites is a content and experience management platform for delivering digital cross-channel customer experiences. AEM Sites enables organizations to create and manage digital experiences at scale across all channels.

AEM Sites: Product limitations

1.  AEM Sites

Licensing.  A separate AEM Sites Base Package must be licensed for each AEM Deployment of AEM Sites. AEM Sites includes a license to use Content Fragments and Media Library which are part of the AEM Assets user interface, and Experience Fragments. AEM Sites does not include licenses for Users, which must be licensed separately.

2.  AEM Sites Add-ons

Additional Instances. Additional Instances may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed, and may not be used independently to perform any features or functions of AEM Sites.

Adobe Developer App Builder. Adobe App Builder may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed, and may be used to develop integrations with Adobe APIs licensed to Customer. Adobe Developer App Builder is licensed per pack, as described further in the Adobe Developer App Builder Product Description.

AEM Assets. AEM Assets Instances may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed. Use of AEM Assets is limited to the support of a web content management system.

• For AEM Sites:
  • when the Asset Share Feature is used, AEM Assets Instances must be licensed in a quantity equal to the total number of Author and Publish Instances deployed on the AEM Deployment where AEM Assets functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use); or 
  • when the Asset Share Feature is not used, AEM Assets Instances must be licensed in a quantity equal to the total number of Author Instances deployed on the AEM Deployment where the AEM Assets functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). 

Brand Portal. Brand Portal may only be added to an AEM Deployment where an AEM Sites Base Package and AEM Assets add-on have been licensed. Brand Portal is provided with 10 terabytes of aggregate On-demand Services-based storage per customer, regardless of the number of Brand Portal Users licensed. Each Brand Portal User logging onto the Brand Portal user interface during a 12-month period of the License Term is counted as one Brand Portal User.

Commerce Integration Framework. The Commerce Integration Framework add-on to AEM On-premise Software includes both On-premise Software elements and On-demand Services elements. Commerce Integration Framework may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed. Commerce Integration Framework includes use of I/O Runtime On-demand Services only for Commerce Integration Framework interactions with third-party eCommerce platforms. The I/O Runtime On-demand Services are subject to the On-demand Services-specific terms and conditions of the Adobe General Terms. When integrating with a third-party e-Commerce platform, Commerce Integration Framework includes use of up to 2 Units of I/O Runtime On-demand Services and up to 15 million Page Views on AEM Sites. Customer may license additional I/O Runtime capacity by licensing the Adobe Developer App Builder Add-on. Customer is entitled to use the Commerce functionality delivered with Adobe Experience Manager On-premise Software.

Dynamic Media. Dynamic Media may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed. Dynamic Media is provided with 1 terabyte of aggregate on-demand storage. Access to some of the features and functionality included in Dynamic Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface. When Dynamic Media is licensed as an add-on to AEM Sites, Customer may access and use AEM Assets within the AEM Sites environment only for Customer Content to be delivered by Dynamic Media. If Customer exceeds the sum of its licensed Page Views for the prior 12-month period at any time, Customer must license additional Page Views.

Personalized Media. Personalized Media may only be added to an AEM Deployment where an AEM Sites Base Package, AEM Assets add-on, and Dynamic Media have been licensed. Personalized Media includes access to Visual Configurator, 1:1 Templating, and 10 Image Authoring Workstation licenses. The Dynamic Media functionality included with Personalized Media (when licensed separate from Dynamic Media), can only be used to enable Customer’s use of the Visual Configurator and 1:1 Templates components of Personalized Media. Access to some of the features and functionality included in Personalized Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface. If Customer exceeds the sum of its licensed Page Views for the prior 12-month period at any time, Customer must license additional Page Views.

Smart Content Services. Smart Content Services Base Package may only be added to an AEM Deployment where an AEM Sites Base Package and AEM Assets add-on have been licensed. Use of Smart Content Services is limited to up to 2 million tagged images per year. Duplicate images processed and tagged will each count as a tagged image.

Users. User licenses may only be added to an AEM Deployment where an AEM Sites Base Package has been licensed.  

What is Adobe Experience Manager Assets 6.5 ("AEM Assets")?

AEM Assets is a digital asset management tool that is integrated with the Adobe Experience Manager platform and enables Customer to share and distribute digital assets. Users can manage, store, and access images, videos, documents, audio clips, and rich media for use on the web, in print, and for digital distribution.

AEM Assets: Product limitations

1.  AEM Assets

Licensing. A separate AEM Assets Base Package must be licensed for each AEM Deployment of AEM Assets.  AEM Assets does not include licenses for Users, which must be licensed separately. AEM Assets does not include use of Content Fragments, Experience Fragments and Content Services.

Asset Share Feature. Use of the Asset Share Feature requires a Publish Instance.  The AEM Sites functionality included for use with the Asset Share Feature can only be used for the construction of a custom media portal to facilitate Customer’s use of the Asset Share Feature.

2.  AEM Assets Add-ons

Additional Instances. Additional Instances may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed, and may not be used independently to perform any features or functions of AEM Assets.

Adobe Developer App Builder. Adobe App Builder may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed, and may be used to develop integrations with Adobe APIs licensed to Customer. Adobe Developer App Builder is licensed per pack, as described further in the Adobe Developer App Builder Product Description.

AEM Guides. AEM Guides may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed. A User license (i.e., for AEM Assets) or Guides User license is required in order to review or read any Guides Content. AEM Guides was formerly branded as “XML Documentation,” and any references to XML Documentation within the user interface should be interpreted as a reference to AEM Guides.

Brand Portal. Brand Portal may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed. Brand Portal is provided with 10 terabytes of aggregate On-demand Services-based storage per customer, regardless of the number of Brand Portal Users licensed. Each Brand Portal User logging onto the Brand Portal user interface during a 12-month period of the License Term is counted as one Brand Portal User.

Dynamic Media. Dynamic Media may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed. Dynamic Media is provided with 1 terabyte of aggregate on-demand storage. Access to some of the features and functionality included in Dynamic Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface. If Customer exceeds the sum of its licensed Page Views for the prior 12-month period at any time, Customer must license additional Page Views.

Image Authoring Workstation. Image Authoring Workstation Instances may only be added to an AEM Deployment where an AEM Assets Base Package and Dynamic Media have been licensed. Customer must not install Image Authoring Workstation on any server, shared, or hosted system that allows Image Authoring Workstation to be used or accessed by multiple Computers or used by multiple Users.

Personalized Media. Personalized Media may only be added to an AEM Deployment where an AEM Assets Base Package and Dynamic Media have been licensed. Personalized Media bundle includes access to Visual Configurator and 1:1 Templating (add-on to Dynamic Media via separate SKU), and 10 Image Authoring Workstation licenses. The Dynamic Media functionality included with Personalized Media (when licensed separate from Dynamic Media), can only be used to enable Customer’s use of the Visual Configurator and 1:1 Templates components of Personalized Media. Access to some of the features and functionality included in Personalized Media may be provided through alternate interfaces, which may be branded as Adobe Scene7 or Dynamic Media Classic. Adobe may, at its sole discretion, update the branding of the alternate interfaces and consolidate such features and functionality into a single access interface. If Customer exceeds the sum of its licensed Page Views for the prior 12-month period at any time, Customer must license additional Page Views.

Smart Content Services. Smart Content Services Base Package may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed. Use of Smart Content Services is limited to up to 2 million tagged images per year. Duplicate images processed and tagged will each count as a tagged image. Customer may elect to send its tagged images to Smart Content Services for processing. Customer acknowledges that such processing will enable Smart Content Services to learn and more closely replicate Customer’s tagging methodology when processing future images.

Users. Additional User licenses may only be added to an AEM Deployment where an AEM Assets Base Package has been licensed. 

What is Adobe Experience Manager Forms 6.5 ("AEM Forms")?

AEM Forms is an enterprise document and form platform that enables Customer to capture and process information, deliver personalized communications, and protect and track information. AEM Forms extends business processes to a mobile workforce and clients by broadening service access to users equipped with a desktop, laptop, smartphone, or tablet.

AEM Forms: Product limitations

1.  AEM Forms

Licensing. AEM Forms is limited to the number of Form Submissions or Document Renditions identified in the Product Name or Product Description field of the Sales Order. For example, the Product Name or Product Description in the Sales Order: “AEM FORMS:OPT 750K SUBMISSIONS” is limited to 750,000 Form Submissions; and “AEM FORMS:OPT 15M RENDITIONS” is limited to 15 million Document Renditions. AEM Forms includes use of the Media Library functionalities of AEM Assets. If Customer exceeds its annual Document Rendition or Form Submission allocation by 10% or more, Customer must license additional Document Renditions or Form Submissions (as applicable) in a quantity that equals or exceeds the prior year’s Document Renditions for the remainder of the License Term (including any renewals) via a Sales Order Addendum. Customer must provide Adobe with a measurement report two months prior to the end of each 12-month period of the License Term sufficient to verify Customer’s actual annual Document Renditions and Form Submissions (as applicable). This report may be generated by the Transaction Reporting tool or by a third party analytics tool chosen by the customer.

AEM Forms Portal.

• The AEM Sites functionality included as part of AEM Forms Portal (up to 2 Instances of AEM Sites) may only be used for the creation, management, administration and delivery of forms and Documents on a website, such as creation and customization of a web page associated with the search, display, retrieval and processing of forms and Documents, and for the authoring of emails that link back to Documents delivered on a website.  Customer may not use the AEM Sites functionality included as part of AEM Forms Portal to publish web content or manage websites not related to forms processing or Document display.
• Media Library included as part of AEM Forms Portal may be used in the composition of forms, Documents and correspondence, and related AEM Forms Portal web pages, but may not be used for general asset storage and management.
• If Customer combines an AEM Sites Instance and other AEM Forms capabilities on the same Computer then this combination will be counted as use of an AEM Sites Instance in addition to use of AEM Forms.

Reader Extensions. For each AEM Forms Base Package licensed by Customer:

• Customer may use Reader Extensions on up to 100 unique Documents and Deploy these Documents to an unlimited number of Recipients.
• Customer may use Reader Extensions on an unlimited number of Documents when the Document has been rendered by the PDF Forms Rendering Engine immediately prior to its Deployment to a Recipient. In this unlimited use scenario, the Reader Extended Document may not be posted to a website or otherwise Deployed to more than one Recipient without re-rendering the Document using the PDF Forms Rendering Engine.

Fonts.  For fonts identified as "Licensed for print and preview embedding" here: http://www.adobe.com/products/type/font-licensing/additional-license-rights.html, Customer may embed copies of the font software distributed to Customer for use with AEM Forms into Customer’s Documents only for the purpose of printing and viewing Documents.

AEM Forms Designer/Workbench. Copies of AEM Forms Designer and AEM Forms Workbench must only be used by Customer on desktop or laptop Computers for use in conjunction with AEM Forms.  

Digital Certificates. Any purchase, use, or reliance upon digital certificates issued by third-party certificate authorities in conjunction with Customer’s use of AEM Forms is done at Customer’s sole determination, risk, and responsibility.

Adobe Acrobat license for PDF Generation (PDFg). AEM Forms includes a version of Adobe Acrobat. Notwithstanding any Adobe Acrobat license provided within AEM Forms, (1) licensed use of the included Adobe Acrobat is limited solely to processing automation within the PDFg functionality of AEM Forms as described in the Documentation, and (2) the Adobe Acrobat license will terminate on their earlier of (a) the License Term End Date and (b) if the included Acrobat license is not a feature restricted license, January 1, 2024. In the case of (b) above where Customer’s license continues past this date, Customer must transition to a feature-restricted license for the duration of the License Term.

Document of Record. Customer may use, on average, 2 Documents of Record associated with each licensed Form Submission per year; not to exceed a total aggregate of two times the number of licensed Form Submissions per year.

Form Submissions. Customer’s license to AEM Forms Renditions does not include a license to use Form Submission features and functionality, which requires purchasing the AEM Forms Additional Submissions (Form Submissions) add-on.

Document Renditions. Customer’s license to AEM Forms Submissions does not include a license to use Document Rendition features and functionality, which requires purchasing the AEM Forms Additional Renditions (Document Renditions) add-on.

2.  AEM Forms: Add-ons

Adobe Developer App Builder. Adobe App Builder may only be added to an AEM Deployment where an AEM Forms Base Package has been licensed, and may be used to develop integrations with Adobe APIs licensed to Customer. Adobe Developer App Builder is licensed per pack, as described further in the Adobe Developer App Builder Product Description.

AEM Forms Additional Renditions (Document Renditions). AEM Forms Additional Renditions may only be added to an AEM Deployment where an AEM Forms Base Package has been licensed. AEM Forms Additional Renditions includes a license to use Document Rendition features and functionality up to the number of Document Renditions identified in the Sales Order. If Customer exceeds its annual Document Rendition allocation by 10% or more, Customer must license additional Document Renditions in a quantity that equals or exceeds the prior year’s Document Renditions for the remainder of the License Term (including any renewals) via a Sales Order Addendum.

AEM Forms Additional Submissions (Form Submissions). AEM Forms Additional Submissions may only be added to an AEM Deployment where an AEM Forms Base Package has been licensed. AEM Forms Additional Submissions includes a license to use Form Submission features and functionality up to the number of Form Submissions identified in the Sales Order. If Customer exceeds its annual Form Submission allocation by 10% or more, Customer must license additional Form Submissions in a quantity that equals or exceeds the prior year’s Form Submissions for the remainder of the License Term (including any renewals) via a Sales Order Addendum.

AEM Forms Document Security. Each Recipient is licensed for a single AEM Deployment. Customer must not disable or interfere with electronic notices or dialogue boxes concerning privacy or tracking that appear in the software used for viewing electronic files that have been processed by AEM Forms Document Security.

Definitions

AEM Assets Base Package means 1 Author Instance.

AEM Deployment means an independent Author Instance or linked cluster of Author Instances, with any number of connected Publish Instances.

AEM Forms Base Package means each unit of either the base Form Submissions or base Forms Renditions products purchased by Customer.

AEM Forms Portal means an AEM Forms module that allows for limited access to AEM Sites functionality and Media Library for use in conjunction with AEM Forms.  A reasonable number of User licenses are included with AEM Forms Portal, but any such Users are only authorized to use the AEM Sites functionality and Media Library subject to the limits of AEM Forms Portal and are not authorized to access the full functionality of AEM Sites and AEM Assets.

AEM Sites Base Package means 1 Author Instance, 1 Publish Instance, and an unlimited number of Dispatcher Instances.

Asset Share Feature means the subset of AEM Assets functionality that facilitates the distribution of Customer’s digital assets stored within AEM Assets to internal and external groups via an “Asset Share Page” (i.e., a page used to search assets based on associated metadata). Access to the Asset Share Page is not limited to Users.

Author Instance means the environment where Users can enter and manage the content of Customer’s website.

Brand Portal means the Brand Portal On-demand Service. Brand Portal On-demand Services-based storage is counted as part of Customer’s total storage.

Brand Portal User means an individual who may use or access the Brand Portal user interface. Brand Portal Users licenses may not be used concurrently (i.e., the same login ID may not be used by more than one User or Computer at a discrete moment in time) or by multiple Users.

Content Fragment means a unit of structured content with content elements whose interrelationships are defined in a content model.

Deploy means to deliver or otherwise make available, directly or indirectly, by any means, a Document to one or more persons or entities including Recipients. A Document that has been Deployed will be deemed to remain Deployed until it is no longer available for distribution.

Dispatcher Instance means the environment for the caching or load balancing tool for a dynamic web authoring environment. For caching, the Dispatcher Instance works as part of an HTTP server that caches as much of the static website content as possible and accesses the website's layout engine as infrequently as possible. In a load-balancing role, the Dispatcher Instance distributes load across different clustered Instances.

Document means an electronic or printed file that is processed or generated by AEM Forms, including Documents that contain data fields where data may be entered and saved.  A Document will be deemed “unique” unless it is an identical copy of a Deployed Document, is a direct language translation of a Deployed Document, differs from other Deployed Documents only with respect to correction of typographical errors, or contains pre-Deployment customizations of information about Recipients (e.g. name, address, account number, etc.) and similar differences that do not alter the fundamental business purpose of the Document.

Document of Record means a pdf representation of the form that is generated upon submission which may be downloaded by the end user submitting the form or archived by Customer.

Document Rendition means the rendering of a Document by combining a template and data, digitally signing or certifying a Document, or the conversion of a Document from one format to another regardless of the length or final format of the Document.

Form Submission means the submission of data from any form of any type authored by AEM Forms that results in the submission of data to a database or other storage repository, regardless of location. Where a form consists of multiple pages or panels, a submission of the form is considered a single Form Submission. Partially completed forms do not count as Form Submissions: only the final form submission is considered a Form Submission. Each form in a form set counts as an individual Form Submission.

Guides Content means content which is created, edited and managed in AEM Guides including DITA topics, DITA maps, and related assets (e.g., images, multimedia, document schema and other configuration files).

Guides User means a named User who may contribute to or manage the Guides Content including creating, translating, publishing, and creating renditions of, Guides Content.

Instance means one copy of the On-premise Software instantiated and running within a java virtual machine process on one physical Computer or virtual environment. Each Instance can be designated as either an Author Instance or Publish Instance, but each will be counted separately as one Instance.

Media Library means the following functionalities available in AEM Assets for use at the individual digital asset level: storage of digital assets in support of Customer’s web content management system and enterprise document and form use cases; managing metadata properties under the Properties Basic tab; accessing the Timeline features (including viewing Comments, managing asset Versions, starting Workflows and viewing Activities); adding comments via the Annotate icon; managing static Renditions; and Creative Cloud file sharing via the Share Link. Use of any other features of AEM Assets requires a full AEM Assets license.

Page View means a single view of an email or web page of an internet site, including application screen views, application screen states, mobile web pages, and social network pages. Page Views are counted when a web page is loaded or refreshed, an application is loaded, or when content renders or is shown through an opened or viewed email, and it triggers activity at the origin service. With respect solely to Dynamic Media, (a) Page Views are further counted any time a request triggers activity at the origin and/or cache service, and (b) Page Views are counted on all of Customer’s internet sites, applications, mobile web pages, and social network pages, irrespective of Dynamic Media use.

PDF Forms Rendering Engine means the server-based component of AEM Forms that dynamically renders and Deploys a PDF form for filling, saving and submission.

Primary Server Call means each page view, exit link, download, customer link, or other event on the Customer Site(s) to the extent that Customer tags, allows to be tagged, or causes to be tagged such page views, exit links, downloads, custom links, and other events for purposes of accessing and using Adobe Analytics Essentials for Sites. Each tagged page view, exit link, campaign container request, download, custom link, or other event will be counted as one Primary Server Call.

Processing Instance means the environment where run-time processing operations, which do not occur on the Publish Instance, are conducted.

Publish Instance means the environment that makes content available to Customer’s intended audience.

Reader Extensions means an AEM Forms module that, when used on Documents, enables Customer to activate additional Reader Features in Adobe Acrobat Reader.

Reader Features means:

(a)    certain technology embedded into PDF files by Adobe Forms that enables features in Adobe Acrobat Reader software that would not otherwise be available (e.g., the ability to save documents locally or add annotations); and

(b)    metadata (stored on a Computer and/or embedded in an electronic file of a supported file format) that contains or refers to access and usage rights designed to be enforced by Adobe Forms Rights Management directly or through supported software applications.

Recipient means a person to whom Customer directly or indirectly Deploys Documents. Recipient licenses may not be shared or used by more than one individual Recipient but may be reassigned:

(a)    when new Recipients replace former Recipients who have terminated their engagement with Customer; or

(b)    upon written permission from Adobe.

Smart Content Services means the Smart Content Services On-demand Service.

Smart Content Services Base Package means access to Smart Content Services.

Unit means 1 million GB-seconds per month with regard to I/O Runtime On-demand Services.

User has the meaning set forth in the General Terms, but also includes individuals who may access the Products and Services programmatically (such as through the use of an API) for any purpose.

Visual Configurator means real-time image rendering technology and framework to enable Customer online visual configuration solutions for personalization and customization effects, such as real-time rendering of colors, textures, surfaces, patterns, monograms, engravings into product images or scenes. Customer’s license of Visual Configurator includes 10 Instances of Scene7 Image Authoring.

1:1 Templates means dynamically assembled and delivered 1:1 personalized rich media content (e.g., banners and email) for targeted site visitors.