Windows

Find your system information (Windows XP, Windows Vista, or Windows 7)

  1. Right-click the Computer icon in your Desktop and click Properties.

    Desktop Properties
  2. System details are displayed in the page appears.

    Basic information about your computer

Find your browser information (Internet Explorer, Mozilla Firefox, or Google Chrome)

In Internet Explorer, click the Settings icon and click About Internet Explorer.

Click About Internet Explorer

The pop-up window displays the version of Internet Explorer.

Internet Explorer version pop-up box

 

In Mozilla Firefox, choose Firefox > Help > About Firefox.

How can I install Flash Player?

  1. Download Flash Player from the Adobe site.
  2. Then, close all browsers and double-click the file you downloaded.
  3. Accept the License Agreement and follow the instructions on screen.
    After a successful installation, the "Installation Complete" message appears.

For more information, see Download and Install Flash Player.

I can't download Flash Player from Adobe site. How to fix the issue?

While downloading Flash Player, you get the following error messages:

  • Unable to connect to server
  • Unable to download metafile
  • Failed to initialize
  • Unable to load main bundle
  • Actionlist not found
  • Unable to download metafile
  • Failed to initialize
  • Certification authentication failed
  • Invalid certificate
Download the Flash Player from this link. After downloading, close all browsers and double-click the file downloaded.

I installed Flash Player; however, websites with rich media content don't work?

Step 1: Ensure that you have enabled Flash Player in your browser.

  • Internet Explorer: Click Settings > Manage Addons. Ensure that Shockwave Flash Object is enabled. If not, click Enable.
  • Mozilla Firefox: Click Firefox > Addons > Plugins. Ensure that Shockwave Flash Object is enabled. If not, click Enable.
Step 2: If you are using Internet Explorer in Windows 7, disable ActiveX Filtering. Click Settings > Safety. Then, deselect ActiveX Filtering. For more information, see Disabling ActiveX Filtering.

How do I revert to a previous version of Flash Player?

If you can't install the latest version of Flash Player and want to revert to a previous version, learn the procedure for reversal by watching this video tutorial.

Alternatively, you can read this article to learn about reverting to a previous version.

Mac

Check the Mac version

Click Mac icon and then click About This Mac.

The system information is displayed in the screen.

Click Mac icon and then click About This Mac

How do I install latest Flash Player?

  1. Download Flash Player from Adobe site.
  2. Then, close all browsers and double-click the file you downloaded.
  3. Accept the License Agreement and follow the instructions on screen.
    After a successful installation, the "Installation Complete" message appears.

For more information, see Download and Install Flash Player.

What is the User ID and Password that is used for installing Flash Player on my Mac machine?

Use the same User ID and Password that you used for logging in to your Mac machine.

Note:

The user name and password are the system user name and password that you use for logging in to your Mac machine. It is not any Adobe-related ID or the Apple ID (used for purchases on Apple Store).

How do I install Flash Player on Power-PC-based Mac machines?

See Installing Flash Player on Power-PC based Mac machines. This page has step-by-step information on installing Flash Player.

I have installed Flash Player; however, websites with rich media content don't work. What should I do?

In Finder, go to Computer > Library > Internet Plug-ins.

If you have installed Flash Player successfully, the folder displays the following files:

  • Flash Player.plugin
  • flashplayer.xpt
If you don't have these files, install Flash Player again.

If the files are displayed, but Flash Player is not working, if check Flash Player is enabled in Safari. Follow the steps below:
  1. Click Safari > Preferences.

    Click Safari > Preferences
  2. In the Security tab, select Enable Plugin and Enable JavaScript.

    In the Security tab, select Enable Plugin and Enable JavaScript

Contact Adobe

I still have issues with Flash Player. What should I do?

Start a discussion in Adobe forum. Adobe employees and Most Valuable Participants (MVPs) participate in this forum. 

  1. In the forum, click the Sign-in button displayed at upper-left corner.

    Adobe forum Sign in
  2. If you don’t have an account, click Create an Adobe Account and create an account by providing your email ID.

    Create an Adobe account
  3. Start a discussion elaborating the issue you face. Add the following information in the discussion:

    • Operating system (Windows XP, Windows 7, Windows 8, Mac 10.5, 10.6, 10.7, or 10.8)
    • Browser (Internet Explorer, Mozilla Firefox, or Safari)
    Start a Discussion

Android

How do I install Flash Player on Android devices?

Note:

This FAQ section contains work around procedure. Adobe Flash Player for Android is no longer available for download from the Google Play app store and Adobe does not directly support the Android platform. Installing Adobe Flash on Android is based on your own discretion. Do not deem this information as supported platform information.

Android users can download and install generic Flash Player from the Archived Flash Player Versions page on the Adobe website. To know more on the installation procedure, visit this discussion page which contains both instructions and a YouTube video. Click here to view the supported devices list.

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