These instructions are for Windows. If you are using Mac, see Troubleshoot games, video, audio | Flash Player | Mac.
Flash Player information
If Flash Player is installed on your computer, the following box displays the version of Flash Player and your operating system. If Flash Player is not installed, an error message appears.
You don’t have to install Flash Player if you use Chrome. Flash Player is integrated into Chrome and enabled by default. Chrome automatically updates when new versions of Flash Player are available. To ensure that you have installed the latest version of Chrome and have the latest version of Flash Player, choose Chrome > About Google Chrome.
- If you see the message “Google Chrome is up-to-date,” you have the latest version of Chrome.
- If Chrome is not up-to-date, click Update Now.
If you still have issues, report it to the Flash Player forum.
Disable the RealPlayer functionality (Downloading & Recording) if you are using Flash Player 11.3 on Mozilla Firefox. To do this, see Issue #1 in Issues | Flash Player 11.3 | Mozilla Firefox.