Confirm proper installation of the latest player

Refresh the web page

Refresh your screen by refreshing the web page.

Ensure that Adobe Flash Player is the default player

If another player installed on your computer is set as the default player, information may not get to your Flash Player. Make Flash Player the default player and try to watch the video again.

Allow the website Flash content to play on your system

View the Adobe Flash Player Settings Manager for your Flash Player installation:

  1. Right-click (Windows) or Control-click (Mac OS) any Flash content.

  2. Choose Global Settings.

  3. Select the Global Storage Settings panel. The Adobe Flash Player Settings Manager opens.
  4. Select Allow third-party Flash content to store data on your computer.

  5. Restart your browser and try playing an embedded video.
  • To view or change the privacy settings for websites you have visited, use the Website Privacy Settings panel.
  • To view, change, or delete the storage settings for websites you have visited, use the Website Storage Settings panel.

Check the browser security level

Make sure that the security level is not set to High or to a custom level that doesn't allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Flash content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt. For example, in Internet Explorer:

  1. Choose Tools > Internet Options.
  2. Click the Security tab.
  3. Click Default Level, or click Custom Level.
  4. In the section ActiveX Controls and Plug-ins, make the following changes:

    • Set Download Signed ActiveX Controls to Prompt.
    • Set Run ActiveX Controls and Plug-ins to Prompt.

Check firewall and utility settings 

Some Internet utilities function similar to a firewall and can restrict viewing of ActiveX controls. In some cases, they block Flash Player content. Ensure that firewall or utility settings are set to allow ActiveX controls, Flash Player content, and the website you are visiting.

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