Know everything about the Acrobat Pro for teams free trial offer for small and medium enterprises.
The Acrobat Pro for teams free trial allows you to try the paid features in an Acrobat Pro for teams plan for 14 days, including admin functions and the ability to support multiple users.
After the free trial period, your trial will convert to a paid subscription, and you'll be billed using the payment method used at sign-up. You won't be charged if you cancel before your free trial ends. You can cancel up to 14 days after your paid subscription begins for a full refund.
Who's eligible for Acrobat Pro for teams free trial?
The following are eligible for the Acrobat Pro for teams free trial:
- New Adobe customers
- Existing Adobe customers with non-Acrobat paid subscriptions
- Paid subscribers of Acrobat Standard and Acrobat Pro for individuals
- Subscribers of Acrobat Standard for teams
Adobe customers with Acrobat Pro for teams and free trial users of Acrobat Sign for enterprise aren't eligible for this offer.
How can I sign up for Acrobat Pro for teams free trial?
You can sign up for a free trial from the Acrobat Pro for teams page. Select Free Trial to navigate to the free trial sign-up page. Enter your business name, phone number, and credit card information to sign up.
Assign licenses to team members
The free trial includes up to ten licenses, including one for the admin. As an administrator, you can invite up to nine other team members when you sign up or at any time during the 14-day trial. As you invite team members, they receive a welcome email from Adobe with a link to get started. The 14-day trial starts as you sign up, not when the users sign in. Once they join, they have access for the remaining days left in the trial.
To add users or assign licenses, navigate to Admin Console > Products > Acrobat for teams trial. Then, select Add licenses or Add users.
Reduce the number of licenses
If you've signed up for the free trial as a user or admin, you can remove licenses before the free trial ends or during your subscription. This way, you can have a subscription with fewer licenses.
To reduce the number of licenses you’ve signed up for before the free trial ends, navigate to Adobe Admin Console > Account. Select Manage Plan > Cancel Licenses, and then select the licenses you want to cancel.
Cancel the trial subscription fully
If you're signed up for the free trial, you can cancel your subscription completely through the Admin Console. Alternatively, contact Adobe Customer Care.
Navigate to Adobe Admin Console > Account, select Manage Plan > Cancel trial, and then select all licenses to cancel the trial entirely.
Common questions
What features can an Acrobat Pro for teams free trial customer access?
Free trial customers can access the entire Acrobat Pro for teams experience, including basic PDF tasks, such as edit, convert, password-protect, request signatures, other PDF features, and various e-signature tools. With Acrobat Pro’s free trial, customers can compare PDFs to review differences, redact sensitive information, collect and track multiple signatures with bulk send, and add brand customization, among many other tasks. It also includes desktop, web, and mobile access and access to Adobe Admin Console, a central location for managing Adobe entitlements across your organization.
How much does Acrobat Pro for teams cost after the free trial?
Your free trial will convert to a paid subscription of either the monthly or annual plan you selected at sign-up. You can cancel up to 14 days after your paid subscription begins for a full refund. Plan and pricing details can be found here.
What happens at the end of my free trial?
Your paid subscription begins after your free trial ends, and you'll be charged for the plan selected using the payment method specified during sign-up. You won't be charged if you cancel before your free trial ends.
Troubleshoot common errors
Common sign-up errors
Q. During sign-up, I see an error message: You’ve already used your free trial. Purchase a subscription or call XXX-XXX-XXX to speak with our sales team. What can I do?
A. Free trial is limited to once per customer. To continue taking advantage of Acrobat Pro for teams features, please purchase a subscription.
Q. During sign-up, I’m seeing an error message Sorry, you can’t try Acrobat Pro for teams, because you’ve already purchased a subscription. You can buy more licenses instead and add them to your existing plan. What does this mean?
A. You already have an Acrobat Pro for teams subscription. If you need more licenses, please buy more licenses and add them to your existing plan.
Q. When I try to purchase a paid plan and a free trial of Acrobat Pro for teams in the Admin Console, I see an error message: Free trials and purchases must be made separately. What should I do?
A. Free trials and purchases must be separate transactions. Either purchase a new plan first and then sign up for the free trial, or conversely. Then complete the other transaction.
Q. In the Admin Console, I want to sign up for a free trial, but I see the error: Sorry, you’re not eligible for a free trial. Purchase a subscription or call XXX-XXX-XXXX to speak with our sales team.
A. You're currently in your annual renewal window, or your renewal window will start within two weeks. During this time window, free trial sign-up isn't available. You can either wait until after your renewal is complete or purchase licenses directly now.
Errors when assigning licenses
Q. I was trying to add more users to my team and received a message You’ve reached your free trial license limit. Free up licenses by un-assigning them from existing users on your team. What does this mean?
A. There is a limit of ten licenses during the free trial and you have reached your free trial licenses limit. You can either reassign existing licenses to different users or you can choose to buy more licenses to assign to additional users.
