Click Start > Run.
In the event of an issue with Acrobat or Reader, you can submit crash reports through the Adobe Crash Reporter dialog. The Adobe Crash Reporter can collect a log of what the app was doing at the time the crash occurred. It uploads that information into a database, and the engineering team uses that information to analyze crashes and develop solutions.
If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. Follow the steps below to set the preference to always show the crash report dialog.
In the command prompt, type the following command, and press Enter.
REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
Other possible values are:
|Never Ask||Controls the display of the crash dialog||0||Show the crash dialog
|1||Hide the crash dialog
|Last Sent Status
||Stores user action with the previous crash report
||0||Don't send the previous crash report
|1||Send the previous crash report