This document provides information on the list of known issues in Character Animator CC.

List of known issues in Character Animator CC 1.5 (April 2018)

Issue related to Adobe Media Encoder not rendering the version of the scene at the time it was added to the render queue.

Issue: If a Character Animator scene is added to the queue in Adobe Media Encoder using the Add Source (+) button and the scene is later updated in Character Animator, the queued scene will include those updated changes to the scene instead of matching the version when it was added to the queue.

Workaround: Add the scene to the queue via File > Export > Video via Adobe Media Encoder menu command.

Issues with older versions of puppets not emitting Particles.

Issue: If you open or import a puppet created in an earlier version of Character Animator, and that puppet has the Particles behavior but no Physics behavior applied, the particles will not emit. 

Workaround: Add the Physics behavior to the puppet. The Particles behavior requires Physics to be at or above the same group in the puppet hierarchy that Particles is applied to.

List of known issues in Character Animator CC 1.1 (October 2017)

Issue related to rendering of scenes.

Issue: While rendering scenes, the scene doesn't show any content and only shows the current background color.


  • Click the Refresh Scene button at the bottom of the Scene panel. 
  • If that doesn't work, try Option-clicking (Mac) / Alt-clicking (Windows) Refresh Scene. 
  • If you still face the issue, please file a bug report and attach a project or artwork file.

Issue related to rendering of Illustrator files.

Issue: In an Illustrator file, layers and groups with “Guide” in their name will not be interpreted as guides/handles, and their content still render even if muted in the artwork file. Only paths are supported by Character Animator CC.

Issue with dragging a puppet that has a Draggable tag on the top-level origin handle.

Issue: Applying the Draggable handle tag to the top-level origin handle for a puppet won’t allow the puppet to be dragged in the scene.

Workaround: If the puppet’s layers are enclosed in a single top-level group, apply the Draggable tag to that group’s origin.

Issue with behaviors in projects created in earlier (Beta) versions of Character Animator.

Issue:  Face, Keyboard Triggers, and Lip Sync behaviors in projects and puppet files created in earlier (Beta) versions of Character Animator might appear as obsolete (with “(obsolete)” after their names) when opened in the latest Character Animator CC, but will still work. However, they will not benefit from improvements made in newer versions.

Workaround: If you wish to update the obsolete behaviors to the latest versions, and do not have any recordings for them, or if you don't mind losing the recordings, select the puppet in the Project panel, remove the obsolete behaviors, and add the newer versions of the behaviors. For the obsolete Keyboard Triggers, replace with Triggers.

If you update the behaviors for a puppet imported from a .puppet file, be sure to export a new .puppet file to share with other users that have a similar version of Character Animator CC; they cannot be imported into earlier versions of Character Animator once re-exported.

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