Adobe Connect 9.5 upgrade checklist


This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.

For On-Premise customers, the upgrade to Adobe Connect 9.5 is in the form of a full installer. For full details on the upgrade workflows, see the install instructions included in the Connect 9.5 installer package.  

Note: This patch will be available on October 19 2015 via the Connect 9 Patches page here and will be distributed via the Adobe Licensing (LWS) website.

Hosted Adobe Connect accounts will be upgraded starting October 5 2015. Click here to use the 9.5 upgrade widget and find the date of your Adobe hosted account upgrade.

The following information is what is required to ensure that you can access Meetings, Seminars, Events, and the Connect Web Application. The checklist describes the changes and provides additional support documentation where necessary.

Adobe Flash Player 13.0 is now the minimum requirement for attending meetings and logging in to the Connect Web application. However, we recommend using the latest Flash Player version for the latest fixes and security updates.  Download the latest version of Flash Player.

Note: Due to the new Flash Player minimum version of 13.0, Linux users need to use the Chrome browser to log in to the Connect Web application and join Connect sessions.

There will also be a new required version of the Adobe Connect Add-in for Connect 9.5.  The new minimum required version will be 11.9.974.205 for both Windows and Mac OS, but we recommend using the latest version available. Adobe Connect Add-in is required for functionality specific to meeting Hosts and Presenters on Windows and Mac OS. For more information, and links to download the latest add-in, click here to review the latest Add-in Release Notes.

The Connect 9.5 release will add support for the following client operating systems.

  • Mac OS X 10.10
  • Windows 10
  • Microsoft Edge browser (Spartan)
For a list of issues resolved in Connect 9.5, see the Connect 9.5 release notes here:  Adobe Connect 9.5 Release Notes.


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