Adobe Connect pre-meeting diagnostic test

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Adobe Connect 9 User Guide
Applies to: Adobe Connect 10

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

The Adobe Connect pre-meeting test checks your computer and network connections, and helps you troubleshoot connection problems before your meeting begins.

You can access the pre-meeting test at the following URL pattern. See below for a list of all the links for the hosted clusters.

  • Hosted: https://[your_account_name].adobeconnect.com/common/help/en/support/meeting_test.htm
  • On-premise: https://[your_server_name]/common/help/en/support/meeting_test.htm

To use the pre-meeting test, you must have Adobe Connect application for desktop or Flash Player for your browser installed. If neither is installed, the pre-meeting test page displays the Adobe Connect Diagnostic Test dialog box, which prompts you to install Adobe Connect or Flash Player.

Meeting test results when Adobe Connect and Flash Player are not installed
Meeting test results when Adobe Connect and Flash Player are not installed

A. Runs the pre-meeting test. Click this after installing Adobe Flash Player or Adobe Connect application. B. Checks if the installation of Adobe Flash Player was successful. C. Installs or enables Adobe Flash Player in your browser. D. Installs the Adobe Connect application. 

If you have Adobe Flash Player installed or enabled in your browser, the pre-meeting test checks four components essential for a successful meeting experience.

Adobe Connect pre-meeting test results and further actions when Flash Player is enabled in browser
Adobe Connect pre-meeting test results and further actions when Flash Player is enabled in browser

A. Results of the pre-meeting test. B. Launches the Audio Setup Wizard for speaker and microphone selection and configuration. C. Installs the Adobe Connect application. D. Displays more information about the test results. E. Runs the pre-meeting test. 

Note:

The speaker selection option in the Audio Setup Wizard is available only in the Adobe Connect application for desktop and not in the browser.

If Adobe Flash Player is not installed or disabled in your browser, the pre-meeting test checks two components.

Adobe Connect pre-meeting test results and further actions when application is installed and Flash Player is disabled in browser
Adobe Connect pre-meeting test results and further actions when application is installed and Flash Player is disabled in browser

Depending on the test result of each component, click the appropriate button for further action.

If the Adobe Connect connection test or the connection speed test fails, ensure that your connection meets the requirements described here.