Steps to fix the problem of a blank page while installing or updating Captivate.
When installing Adobe Captivate (2019 release), or updating to Update 1 using Help > Updates, a blank white screen appears after the sign-in screen.
Follow the steps below:
If you still encounter a blank screen, replace the latest Set-up.exe file with the one located here, and re-run the installer.
Sign in to your account
Choose your region
Selecting a region changes the language and/or content on Adobe.com.
Europe, Middle East and Africa