Welcome to Adobe® RoboHelp® 9. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the user documentation.
For updates to system requirements, visit www.adobe.com/products/robohelp/systemreqs/
For Technical Communication Suite system requirements, visit https://helpx.adobe.com/tech-comm-suite.html
If you downloaded the software from the web, the installer will self-extract and launch automatically. If the installer does not launch automatically, open the folder, navigate to the Adobe RoboHelp 9 folder, double-click Set-up.exe, and then follow the on-screen instructions.
Note: By default, the installer extracts the contents in a folder on the desktop. Selecting a folder outside the user area is recommended.
If you are installing as an upgrade, the installer will check your system to find a valid upgrade product. If it cannot find one, it will ask you to input the serial number of the product being upgraded. You can also install the software as a trial, then input your new and previous serial numbers in the serialization screen shown during launch.
For additional installation help, go to www.adobe.com/support/download-install/index.html.
Before you uninstall, close all applications currently running on your system (including other Adobe applications, Microsoft Office applications, and browser windows).
Do one of the following:
If you deselect the Remove Preferences option, Uninstaller does not remove user-specific data, for example HKEY_CURRENT_USER settings for RoboHelp 9.
Enter the serial number for the software you purchased in the serialization screen. The serialization screen will load the first time you launch the application. You can enter a serial number for RoboHelp 9 or a serial number for Technical Communication Suite, which contains the application. If the product you purchased is in Technical Communication Suite, you can enter the serial number in any of the applications contained in Technical Communication Suite. Other applications installed as part of the Technical Communication Suite will recognize the new serial number the next time the applications are launched.
Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, they will continue to use that serial number until you remove the older serial number using Help > Deactivate > Deactivate Permanently. After selecting this option, they will recognize the new serial number on the next launch of the application.
The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.
Adobe Volume Licensing (AVL) program members earn significant savings on Adobe software by purchasing more than one software license at a time. Whether you consolidate your organization's software purchases into one comprehensive transaction or spread your purchases out over a two-year membership period, Adobe has a volume licensing program to meet your needs. No matter which program you choose, the more you order, the greater your potential savings.
For more information on volume licensing, visit www.adobe.com/go/volumelicensing.
Creating an Adobe ID registers your software and sets up access to Adobe online services. In order to take advantage of your complimentary subscription of online services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are having any issues with installing or uninstalling any of your Technical Communication Suite 3.5 applications, please try rebooting your system prior to contacting Support. For additional installation help, go to www.adobe.com/support/download-install/index.html.
For complete Help plus community-based instruction, inspiration, and support, go to http://helpx.adobe.com/robohelp.html
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