Problem: Can’t start this add-in because it isn’t set up properly

Launching Adobe Stock Add-in for Powerpoint results in the following error:

 "We can’t start this add-in because it isn’t set up properly". 

Can't start this add-in error message

Solution

To resolve the problem, try the following workarounds in the order they appear below.

Workaround 1: Sign out from PowerPoint and sign in again.

Sign out from PowerPoint

If you still see the error message on launch, try the next workaround.

 

Workaround 2: Remove Adobe Stock add-in and add it again from the Office Store.

Remove the add-in

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