Adobe XD does not launch and only shows a white screen on Windows 10 build 1709.

Error details

Unable to launch Adobe XD on Windows 10 build 1709. XD shows only a white screen and does not respond. 

Root cause

This issue occurs if Enabled Value within BlockProtocolElevation in the following Windows registry entry is 1

Registry Hive: HKEY _LOCAL_MACHINE (or)

                         HKEY _CURRENT_USERHKEY_LOCAL_MACHINE (or)

                         HKEY_CURRENT_USER 

Registry Path: Software\Microsoft\Windows\CurrentVersion\Policies\Associations 

Troubleshooting

Solution 1

  1. Type Device manager in Windows Search.
  2. Disable the internal and external graphics drivers and restart the machine.
  3. Update the disabled drivers and restart the machine again.

Solution 2

  1. Launch Windows registry by typing regedit in Windows Search.

  2. Navigate to the entry BlockProtocolElevation by following the path below, and change the value of Enabled Value  to 0:

    Registry Hive: HKEY_LOCAL_MACHINE (or)

                            HKEY_CURRENT_USERHKEY_LOCAL_MACHINE (or)

                            HKEY_CURRENT_USER 

    Registry Path: Software\Microsoft\Windows\CurrentVersion\Policies\Associations 

    Value Name: BlockProtocolElevation 

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