What to do if you are unable to download the 2017 release of Adobe Captivate using Chrome.

While downloading a trial version from Adobe.com using the Chrome browser, you get a blank screen with Submit button and the download never starts, as shown below:

Blank screen
Blank screen

The blank screen usually appears when there is an issue with the client machine browser certificates.

Resolution: 

To fix the issue, perform the following steps:

  • Try downloading the trial version of Adobe Captivate (2017 release) using other browsers like Internet explorer, EDGE, Mozilla Firefox, and so on.
  • If the above step does not solve the issue, then download Adobe Captivate (2017 release) trial from the links mentioned in this document.

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