If your bill is more than you expected, it could be because a promotional price ended, a trial version automatically rolled over to a paid membership, or the membership price increased in your region.
Learn more about why you were charged a higher amount.
If there are two similar charges on your bill, it could be due to several reasons. For example, you might have purchased products separately on different Adobe IDs using the same card.
Learn more about why there might be two similar charges on your bill.
You might have forgotten to cancel a trial version, which converted to a regular subscription after the trial period. Or, you might have subscribed to a service a year ago, such as PDF Pack, and the subscription renewed.
Learn more about why there might be a charge from Adobe on your bill.
You could have received a payment reminder for many reasons. For example, you have more than one subscription, or your credit card expired and could not be charged.
Learn more about why you received a payment reminder.
Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit your credit card information. Also, you cannot update your credit card information on the renewal or billing date.
Learn more about why you can't update your credit card information and how to fix it.
Plans and membership
You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.
Open the app, and select Help > Sign In. Sign in using your Adobe ID, or if you haven't created an Adobe ID yet, click Get an Adobe ID. For step-by-step instructions, see Activate and deactivate Adobe products.
Profile, ID, and password
Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.
If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.
Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID.
If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.
You can change your password using your Adobe ID or phone number. Learn how to change your password.
Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.
If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.
You can delete only an individual account. You can’t delete an enterprise or federated account. When you delete your account, you lose access to Adobe products and services including any files in the cloud. Deleting your account is permanent and data loss is irretrievable.
Learn how to Delete your Adobe account.