Note:
It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.
Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.
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Sign in to https://account.adobe.com/plans.
Note:
If you have more than one Adobe account, check that you are signed in to your account with the correct email address.
If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map
To solve this issue, try removing Adobe-related
Automatically repair the hosts file using the Limited Access Repair tool: Repair the
Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.
If the solutions above are not working, try the steps in Resolve connection errors or contact us.