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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  4. Manage your account
    1. Changes to Creative Cloud for individual plans
    2. Changes to Creative Cloud for teams plans
    3. Changes to Creative Cloud for enterprise plans
    4. Changes to Creative Cloud Higher Education Institution plans
    5. Changes to Creative Cloud plans worldwide
    6. Convert a Creative Cloud trial to a paid membership
    7. Reset your Adobe password
    8. Change your Adobe plan
    9. Update credit card and billing address
    10. View, download, or email your Adobe invoice
    11. Fix a failed or missed payment
    12. Cancel Adobe trial or subscription
    13. Find support for free and discontinued products
    14. Sign in to your Adobe account
    15. Sign in to your company or school account
    16. Understand Creative Cloud subscription terms and refund policies
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Content Credentials overview
    2. Use Content Credentials
    3. Adobe Content Authenticity (Beta)
    4. Inspect tool on Adobe Content Authenticity (Beta)
    5. Adobe Content Authenticity Chrome browser extension
    6. Content Credentials Generative AI training and usage preference
    7. Connect accounts for creative attribution
  12. Generative AI in Creative Cloud
    1. Learn to access and use generative credits

If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly.

Note:

You can also change your plan to one that better suits your needs. 

How to cancel your trial or subscription

If you purchased directly from Adobe

Take these steps to cancel your individual trial or subscription from your Adobe account.

Prefer watching a video tutorial?

You can follow our video tutorial for a step-by-step guide.

  1. Sign in at https://account.adobe.com/plans.

  2. Select Manage plan for the plan you want to cancel.

    The Plans page under Plans and payment showing all the active plans on your Adobe account, billing and payment details, and options to manage plan and edit billing history.

  3. Select Cancel your plan.

    The Manage Plan window showing options to change your plan, and cancel your plan.

    Don't see Cancel your plan?

    The option isn't available if we're processing your payment or if there is a problem with the payment. Try again in 24 hours.

  4. Check your plan's details and then select Continue to cancel.

  5. Indicate the reason for cancellation, and then select Continue.

  6. Review the cancellation details and then select Confirm cancellation.

Note:

Check your email for a confirmation from Adobe. You can also check your account page to verify that you have successfully canceled your plan.

If you purchased from third-party providers

If you purchased your subscription through a third-party provider (such as Apple, Google, or Microsoft), your account is managed by them, and their specific subscription and cancellation terms apply. Refer to their documentation to manage your account.

Cancel a teams plan

If you purchased a Creative Cloud for teams subscription directly from Adobe, you can cancel it through the Admin Console. However, if you purchased it from a reseller, you’ll need to contact the reseller to cancel the subscription.

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you can continue to access those files on your device.

Note:

Files in free cloud storage may be permanently deleted after a period of inactivity. You’ll receive an email notice prior to deletion.

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

You can continue to access all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.

Video: How to cancel your Adobe trial or subscription

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