Adobe Sign currently limits transactions based on the service level of the sending party per the table below:
|Transactions/ User License||File size/ Upload||Pages/ Transaction||Signers/ Transaction||KBA Transactions||Phone Auth Transactions|
|Small Business||150||10 MB||100||25||0||0|
|Business VIP||Custom||10 MB||100||25||50||50|
|Enterprise VIP||Custom||10 MB||500||25||50||50|
Transactions/Adobe Sign user: A transaction is a document sent from your account for signature.
Adobe Sign individual and small business plans include 150 transactions per user per year. Learn more about Adobe Sign’s Use Limitations.
File size/Upload: Adobe Sign limits the size of each file uploaded.
If you attempt to upload a document outside this bound, you get an error under the file that says "Upload limit exceeded."
Customers with an enterprise service level can contact their success manager or support to request that this limit be increased.
Pages/Transaction: The whole transaction (all files merged together) have a total page limit.
If you attempt to send a document that is larger than your account set limit, you get the error "Adobe Sign was unable to create your agreement because the document(s) exceeded your page limit."
This limit is potentially adjustable for business and enterprise customers. Please contact your success manager or support to initiate the approval process.
Signers/Electronic transaction: The number of people who can sign an electronic signature transaction varies for each level of service.
Free, individual, small business, and business service levels have hard caps to the total number of signers their transactions can include.
Enterprise level customers can contact their success manager or support to request that this limit be increased.
KBA transactions: Knowledge-Based Authentication is an advanced form of signer verification that is enabled at the enterprise level of service.
The account comes with 50 KBA transactions by default.
If you have a need for higher volume of this service, contact your success manager or sales agent to discuss the volume requirement and price structure.
Phone Authentication transactions: Phone Authentication transactions are also an advanced form of signer verification that is enabled at the enterprise level of service.
The account comes with 50 Phone Authentication transactions by default.
If you need a higher volume of this service, contact your success manager or sales agent to discuss the volume requirement and price structure.
Rate throttling information can be found in the Adobe Sign FAQ.