Troubleshooting & help
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Encore on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.
Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
You need to associate Encore with your Creative Cloud membership. Learn how in Encore requests a serial number on launch.
You need to download the library content and link it to Encore. See Library, title templates, template projects missing and Download full library content for Encore.
Dynamic link no longer works in Premiere Pro. However, you can still import content from Premiere Pro into Encore with a couple of different workflows.
Your project may be corrupted. For solutions, see Troubleshoot damaged projects in Encore on Windows.
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