Learn how to return your non-subscription Adobe product or exchange it for a different platform or language.
Note:
Adobe cannot cancel non-subscription product orders. However, you can request a return for the order.
How to return your non-subscription product
Step 1: Check that your product is eligible for return
Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt.
The following products are not eligible for return:
- Any Adobe product purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.
- Products obtained through an employee purchase program.
- Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.
- Fonts purchased through Adobe Fonts Marketplace.
- Products purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).
- Products, or versions of products, that Adobe no longer distributes or supports.
- Make your return request within 30 days of receiving the product.
- If software has been installed and activated, you must deactivate it and uninstall it before proceeding with the return. Adobe does not process a refund unless you have deactivated all copies of the software.
- Adobe provides the refund in the same manner used for the purchase. Credit card refunds are credited against the card used for the purchase. Purchase orders are issued a credit against the account balance. PayPal refunds are credited to your PayPal account.
- Adobe releases credit and PayPal refunds within five business days from the time of your request. Refunds for other forms of payment are released within 7 to 10 business days.
Step 2: Request a return
How did you buy your Adobe product?
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Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return. Before you return a product, you must:
Contact us to request a return. Note: If you purchased directly from Adobe using a bank transfer, you'll have to provide bank details to complete your refund request. |
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Understand refund timelines
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
Use your Return Merchandise Authorization (RMA) number to track your refund order online. Go to www.adobe.com/go/orderstatus and enter your RMA number in the field provided. Adobe keeps you posted on your return status via email. You hear from Adobe at the following intervals, which are reflected on your order status page:
- My refund is processing
- My return funds have been released, subject to successful fund transfer confirmation from customer’s bank
- Case closure notification
Adobe processes refunds within 5-7 business days However, the funds could take longer to show on your account depending on the payment method used. See the table below for processing times and refund methods.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
| Payment method | Time for Adobe to process | Refund method | Expected timeline for funds to be credited in the customer account |
|---|---|---|---|
| Credit card | 1–2 business days | Credit card | 3–5 business days depending on the card type |
| Debit card | 1–2 business days | Debit card | 3–5 business days |
| PayPal | 1–2 business days | PayPal | 3–5 business days if customer has already authenticated PayPal to receive refund from Adobe |
| Checks (US only) | 1–3 business days | Bank account no | 5–10 business days or longer for Canada and Mexico due to mailing time |
| Bank transfer | 3–5 business days | Bank account no | 5–10 business days |
| Direct debit | 3–5 business days | Bank account no | 5–10 business days |
How to exchange your non-subscription product
You cannot change an order once it has been processed. You can, however, return a product or swap platforms or languages.
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