Why is file sync not working or appears stuck for Creative Cloud on macOS?

Are your Creative Cloud files taking too long to sync on macOS (especially on Big Sur)? Or, you don't see the changes you made to your Creative Cloud files and cloud documents? Learn how to fix such issues.

Why is file syncing stuck for Creative Cloud on macOS?

While syncing Creative Cloud files or cloud documents, one or more files remain in the syncing state for too long. Here are some other issues you might see:

  • Any changes (such as adding, deleting, or editing files/folders) you made to your files/folders in the Creative Cloud Files folder are not synced to the cloud.
  • Updates you made to your cloud documents are missing.
  • The online icon next to your files is missing in the Creative Cloud Files folder.
  • When you right-click a file in the Creative Cloud Files folder, the options View on Website and Share Link... are missing.

It is a known issue and usually occurs on Big Sur or later.

Megjegyzés:

You might face issues syncing your files on macOS 13 Ventura if you've turned off the Adobe Creative Cloud login item in your Mac's System Settings. Turning this option off also closes the Adobe processes required to sync your files. Learn how to enable the Adobe Creative Cloud login item. Once you've enabled it back on, your files start syncing again.

How to fix files syncing issues on macOS

Try this first

  1. Select the Apple menu, and then select System Preferences.

  2. Select Extensions.

    Select Extensions

  3. Under Core Sync, deselect Finder.

    Disable Finder under Core Sync

  4. Once done, close the window. Then try syncing your files again.

Still having trouble?

  1. Open Activity Monitor.

  2. Search for "Core sync".

  3. Once you find it, select it, and then choose Stop.

  4. Wait for around 5 seconds. Then, try syncing your files again.

  5. If the issue still persists, restart your device. Then try syncing your files again.

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