Troubleshoot error messages in Bootstrapper CS5, CS5.5

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Bootstrapper CS5 loads the Adobe Creative Suite 5 or CS5.5 product installer. It detects conditions on your computer that can cause installation problems or failures and presents error messages for them. Follow the instructions to troubleshoot the errors.

A restart is pending (Windows)

If you receive the error, "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:

Restart the computer and try the installation again.
If the installation fails, delete the InProgress registry key:

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.

Launch Windows Registry Editor.
- (Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
- (Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.

Insufficient hard disk space

Bootstrapper requires at least 100 MB of space on the startup drive. Additional space is necessary for shared components. Bootstrapper needs this space to copy installation files to one of the following temporary folders:

(Windows XP) \Documents and Settings\[user name]\Application Data\Adobe\OOBE
(Windows Vista/Windows 7) \Users\[user name]\AppData\Local\Adobe\OOBE
(Mac OS X) ~/Applications/Adobe/OOBE

Delete files so that you have enough hard disk space.
Click Retry.

OS does not meet the minimum system requirements

You cannot proceed with installation if your operating system does not meet the minimum requirements for the product.

Find the minimum system requirements for your product at Adobe.com.

Installer failed to initialize

Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."

Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).

You are already running another installer

Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:

“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”

Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:

Windows

Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.

Mac OS

Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.

Installation to case-sensitive file system (Mac OS)

Adobe Creative Suite 5 and CS5.5 cannot be installed on case-sensitive file systems. See your product ReadMe for supported partition types.

A Windows Update installation is in progress

If you receive the error, "A Windows Update installation is in progress. Complete the Windows Update in order to continue with this installation," do the following:

Click Quit.
Complete or cancel the Windows update.
Restart Windows.
Retry the installer.

Administrator privileges are required to continue

Installing Adobe Creative Suite 5 or CS5.5 requires Administrator privileges. Log in to an account with Administrator privileges to continue. For information on creating a new local administrator account, see one of the following documents on the Microsoft and Apple websites:

Still need help?

For assistance with problems or errors encountered with Adobe Creative Suite 5 and CS5.5 installations, see Troubleshoot installation | CS5, CS5.5 (cpsid_82827).

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