- Adobe Connect User Guide
- About Adobe Connect
- Getting Started
- Basics
- Share audio/video
- Engagement in Adobe Connect
- Breakout rooms
- Closed captioning
- Recordings
- Microsoft Outlook add-in
- Manage user content in Adobe Connect
- Generative AI features
- Adobe Connect Mobile
Use the Adobe Connect Engagement Dashboard to provide a real-time pulse on the level of engagement in your webinar, classroom, or meeting.
The Engagement Dashboard in Adobe Connect is a powerful tool that helps presenters and hosts understand how actively participants are engaging during a session. It measures interactions like poll responses, chats, and reactions, and calculates an overall engagement score. This score provides insights into participant activity and helps identify what activities boost or reduce engagement.
Presenters can use this dashboard to monitor engagement levels in real time, make sessions more interactive, and even track individual engagement through the Attendees pod. The minute-by-minute engagement data helps create more engaging and effective sessions by showing clear correlations between activities and participant involvement.
It helps presenters and hosts understand how actively participants are interacting, using an Engagement Index that acts like a virtual attentiveness meter.
The following topics are covered in this article:
Add engagement dashboard pod
The engagement dashboard pod is only available in Backstage. Follow the steps to add the Engagement dashboard pod backstage.
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From the Room menu , select Backstage.
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From the Pods menu ,select Engagement Dashboard to launch the pod backstage.
Engagement report in engagement dashboard pod Engagement report in engagement dashboard pod
The engagement dashboard displays the following:
- Time spent in the session.
- Current engagement index, in percentage.
- Average engagement index for the session, in percentage.
- For a Q&A pod, the engagement index displays the number of questions answered out of the total questions.
- For polls, the engagement index displays the participation level for each poll question.
Engagement Index calculation
Adobe Connect provides an Engagement Index to help hosts and administrators measure participant involvement during a meeting. The overall engagement score ranges from 0 to 100 percent and reflects the average engagement of all attendees, including hosts, presenters, and participants.
How it works
- Individual engagement is calculated every minute based on user activity.
- The score depends on both the type of activity and its duration during the session.
- Different actions contribute varying engagement point values.
Key benefits
- View the overall engagement index
- Monitor individual engagement levels
- Apply a decay factor to adjust scores over time
- Offer participants the option to opt out of engagement tracking
- Implement strategies to keep participants engaged
The following are events and actions that provide engagement points to an individual:
| Activity type | Description | Points awarded |
|---|---|---|
| Chat activity | Sending public or private chat messages | 100 |
| Q&A activity | Asking, adding, assigning, or deleting questions | 100 |
| Poll activity | Responding to a poll | 100 |
| File download | Downloading a file from the File Share pod | 100 |
| Notes pod activity | Typing in the Notes pod | 100 |
| Status updates | All status updates except Stepped Away | 100 |
| Status update: Stepped Away | Setting status to “Stepped Away” | 10 |
| Mouse activity | Actions such as scrolling, starting the webcam, etc. | 80 |
| Meeting window in focus | Meeting browser tab or add-in is active | 70 |
| Meeting window not in focus | Meeting tab not selected | 20 |
| Meeting window minimized | Meeting add-in minimized | 10 |
If a user performs more than one activity that affects engagement in the one-minute slot, the highest point for any activity (to a maximum of 100) in that period is taken. Since participants may join the meeting at different times, their one-minute engagement windows can vary. As a result, it may take 1 to 2 minutes for the overall meeting engagement index to reflect changes.
Decay factor in engagement index
Adobe Connect uses a decay factor to more accurately reflect user engagement over time. Based on analysis, highly engaging meetings typically involve participant interaction every 3 to 5 minutes.
To account for this, engagement points from explicit activities gradually decrease over a 5-minute period. The decay rate follows this pattern: 100%, 80%, 60%, 40%, 20%
For example, if a user earns 80 points from an activity, the score will decay as follows:
- Minute 1: 80
- Minute 2: 64
- Minute 3: 48
- Minute 4: 32
Using the Engagement Index
The Engagement Index is a valuable tool for assessing participant involvement, especially in large meetings with more than 25 attendees. You can enable the Engagement Dashboard from the Pods menu. It appears in the Presenter Only Area during seminars, virtual classrooms, and live events.
Adobe Connect allows participants to follow the session layout seamlessly, while presenters monitor engagement without disrupting the flow.
Engagement levels are visually represented using color indicators:
| Level | Score range | Description |
|---|---|---|
| High engagement | ≥ 60 | Active participation and effective communication. |
| Low engagement | < 20 | Most participants are disengaged. |
After the meeting, a minute-by-minute engagement report is available as part of the event analytics. This detailed report helps presenters:
- Identify sections with high or low engagement
- Analyze content and delivery
- Make improvements to future sessions based on engagement trends
Monitor individual engagement
Adobe Connect provides an option in the Attendees pod called Show individual engagement that allows meeting hosts to view individual engagement. In the engagement dashboard pod, you can view this engagement in a pie chart format. The individual engagement shows individual names and rates their engagement at:
- Green (high engagement)
- Yellow (average engagement)
- Red (low engagement)
Select to reset the engagement score to zero.
How to keep participants engaged
Keeping participants engaged is a blend of delivering a compelling message and using interactive tools effectively. Adobe Connect offers several features to help you create dynamic and engaging webinars. Here are some best practices you can adapt:
- Use the lobby layout strategically: Utilize the waiting time before the meeting starts to gather feedback. For example:
- Conduct a poll to understand participant expectations.
- Ask attendees to share their location. You can use Adobe Connect extensions to display this on a map.
- Invite participants to share their most pressing questions in the chat pod.
- Introduce a panel of experts: Enable moderated Q&A and encourage participants to ask questions. Panelists can respond from the Presenter Only Area while the main presentation continues. Publicly answering select questions can boost overall interaction.
- Run frequent polls: Use polls to collect insights and share results with attendees using the broadcast option. Mix multiple-choice and open-ended questions to encourage deeper engagement. Broadcasting open-ended responses can spark further participation.
- Collect live feedback using the attendee status: Ask participants to respond with status indicators such as Agree or Disagree. View aggregate responses in the attendee pod.
- Share resources using Web Links and File Share pods: Provide access to whitepapers, brochures, or other relevant documents. Encourage participants to download and review them.
- Minimize switchover time with prepared layouts: Use pre-configured layouts with labeled interactions to quickly switch during the live session. This helps maintain flow and keeps the audience engaged.
- Use a webinar hashtag: Create a unique hashtag and encourage participants to use it on social media. Display live tweets using the TwitterConnect extension to foster real-time engagement.
