User gets auto deleted in Captivate Prime

Last updated on 14 September 2021

Issue

A user gets deleted from Captivate Prime, however, the Administrator never performed any such action.

In Adobe Captivate Prime, there is an option that allows you to delete a user if he/she has not logged into the system for a certain amount of time.

Log in as an Administrator.
Under Configure, click Settings > General.
In the General settings page, see for the option Auto-delete Internal Users.
Click Edit to enter the number of days in the field, to auto delete a Learner if they have not accessed the system.

View auto-delete for internal users

Note:

Leave the field blank in case you do not want to delete users automatically.
Click Save to retain the settings made.

Log in as an Administrator.
Under Manage, click Users > External.
Click the name of an External User for which the setting needs to be applied.

This opens the Edit External Registration Profile window.
Click Advanced Settings at the bottom left corner.

View Advanced Settings for external users
In the Login Requirement field, enter the number of days to auto delete a learner if they have not accessed the system.
Click Save to retain the settings made.

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