Navigate to C:\Program Files(x86)\Adobe\Adobe Creative Cloud\ACC\
Last updated on
24 July 2024
Learn why some Adobe apps aren't listed in the Adobe Creative Cloud desktop app.
Sometimes, the Creative Cloud desktop app doesn't display all the apps available in Creative Cloud. The apps you can't install on your computer are removed from the download selection screen. Learn what causes this in the following sections.
Note:
If you uninstalled an Adobe Creative Cloud application but are unable to reinstall, see Creative Cloud desktop app lists uninstalled apps as "Up to date".
Unsupported operating systems
You won't be able to install or run Creative Cloud apps unless you’re on a supported version of Windows or macOS. Go through the Creative Cloud system requirements to check if you're using a compatible operating system to run your apps.
Creative Cloud desktop app running in compatibility mode
If the Creative Cloud desktop app is running in compatibility mode, it might not display all the available Creative Cloud apps. Windows Compatibility Mode allows Windows to emulate a prior version of the operating system to support applications that may not run in the current installed version. Compatibility mode isn't necessary for the Creative Cloud desktop app and prevents the app from correctly detecting your version of Windows.
If you're on an earlier version of the Creative Cloud desktop app, you get the following screen.
To fix this issue, turn off the Windows Compatibility mode for the files mentioned below:
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Right-click Creative Cloud.exe and choose Properties.
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In the Compatibility tab, deselect Run this program in compatibility mode for:.
This will remove your app from functioning in compatibility mode.
This will remove your app from functioning in compatibility mode. Note:If the Compatibility mode option is grayed out, select Change settings for all users and then deselect Run this program in compatibility for:.
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Repeat steps 2–3 for the executable files mentioned in the path below:
- CreativeCloud.exe at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\CreativeCloud.exe
- Setup.exe at C:\Program Files(x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe
- Set-up.exe at C:\Program Files(x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Set-up.exe
- Adobe Installer.exe at C:\Program Files(x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe
- AdobeUpdateService.exe at C:\Program Files(x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
- Adobe Desktop Service.exe at C:\Program Files(x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
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Restart your computer.
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Open the Creative Cloud desktop app.
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