About Adobe Genuine notifications

Why did I receive this notification?

Adobe runs tests on Adobe apps to check for any tampering or invalid licenses. When such issues are discovered, notifications are sent along with options to resolve the issue. If you or someone in your organization gets a notification, it means that the app on that machine isn't a genuine Adobe app.

Studies show that over 60% of non-genuine software includes embedded malware. Plus, non-genuine Adobe software isn't covered by warranty or support programs. Only genuine Adobe apps and services give you the latest features and functionality, plus added protection from malware and viruses.

What types of notifications does Adobe send?

If you receive a notification, you will need to remove the non-genuine apps from your machine and replace with genuine Adobe software.

Notifications for non-genuine apps installed on your machine

Notifications sent when non-genuine software is in use will look similar to the example given below. Clicking the links in the notification opens web pages with more information including an opportunity to purchase genuine Adobe apps at a discount.

Notification sent when a non-genuine app is in use

Adobe may also send notifications when a non-genuine app is present on your machine even if not in use. An example of this type of notification is shown below.

Notification sent when a non-genuine app is installed but not in use

Notifications sent when installing or reinstalling non-genuine apps

When you attempt to install or reinstall an app with a serial number blocked by Adobe because of known illegal activity, you will see a warning. Examples of error messages that you may see are shown below. 

Notification sent when installing a non-genuine app (first example)

Notification sent when installing a non-genuine app (second example)

To learn more about how Adobe protects you from the dangers associated with non-genuine software, visit Adobe Genuine and Adobe Genuine FAQ.


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