Contact us to get a case number if you don't already have one.
Adobe accepts the following items as proof of purchase:
Note: If there is a customer or company name on the proof of purchase, it must match your name or the company name in your account. Retail receipts without a company or individual name are acceptable.
If the proof of purchase you received doesn't include this information, contact the reseller for a replacement proof of purchase.
The following items do not qualify as proof of purchase:
Scan the receipt if it isn't in electronic format.
Find your case number and select View details.
Add the receipts using the Attach file and the Submit buttons. You can provide additional information in the text box if you like.
Thereafter, your attachments and comments will be displayed for your support case.