Valid proof of purchase

Adobe accepts the following items as proof of purchase:

• An Adobe order number
• A copy of a sales receipt or shipping invoice from a reseller that lists the following information:
  • Reseller name and address
  • Adobe product and version purchased
  • Purchase date
  • Purchase price
• For Amazon ESD (download) orders, the order confirmation email or account order confirmation

Note: If there is a customer or company name on the proof of purchase, it must match your name or the company name in your account. Retail receipts without a company or individual name are acceptable.

If the proof of purchase you received doesn't include this information, contact the reseller for a replacement proof of purchase.

Invalid proof of purchase

The following items do not qualify as proof of purchase:

• Purchase orders, quotes, or delivery notes
• Receipts that are handwritten, typed, or created with a word processor
• Receipts from purchases made on Internet auction sites (such as Amazon Marketplace) 
• Receipts from an OEM version of an Adobe product that was sold separately (not bundled with a hard good)
• Receipts showing a purchase price that is discounted more than 25% off for full retail or educational products, or more than 30% off for upgrade products (some product exceptions apply)
  
• Receipts for a download that was not purchased from a legitimate reseller
  
• A serial number

Submit your proof of purchase to Adobe