Acrobat Chrome extension doesn’t work if Acrobat Reader DC and Acrobat (DC Classic or 11.x) are installed simultaneously

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Adobe Acrobat DC User Guide

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Applies to: Acrobat Reader DC Adobe Acrobat DC

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Acrobat Chrome extension doesn't work

If you install Acrobat Reader DC and then install Acrobat DC Classic or Acrobat XI, the Adobe Acrobat Chrome Extension doesn’t work.

If the following scenario is causing this issue, try the suggested solution below.

  1. Install Acrobat Reader DC, and then opt in for the Adobe Acrobat Chrome extension on the first launch.

  2. Open Chrome and enable the extension.

  3. Now install either Acrobat DC Classic or Acrobat XI.

  4. Open Chrome and enable the Chrome extension (if you did not do so in step 2).

  5. Use the extension to convert an HTML file to PDF, or open a PDF file in Chrome.

    The extension remains in a waiting state and nothing happens.

    Convert a web page to PDF does not work
    Convert a web page to PDF does not work

    Open a PDF in Chrome does not work
    Open a PDF in Chrome does not work

Solution: Open Acrobat DC and close it after a few seconds

Try the following workaround:

  • Open Acrobat Reader DC, and close it after a few seconds. Now try using the Chrome extension to open a PDF file or convert an HTML file to a PDF file.