Troubleshooting & help

Deployment

If you're planning a Creative Cloud deployment, it is best to take some time and consider how to deploy and manage applications, storage, and services.

Adobe uses an underlying identity management system to authenticate and authorize users. You need to plan and then set up user identity based on your enterprise requirements.

User Management enables you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

Your organization purchases Adobe enterprise plans offering access to various Adobe products and services that may include Creative Cloud products. Get details on how to fine-tune the usage of these plans and services.

You can decide what apps and services get deployed for your users by the packages that you create. These packages can then be deployed to the user's computers in your organization. You can even perform silent and custom deployment where no inputs are required from your users during installation.

Frequently asked questions

Your Creative Cloud for enterprise account comes with Creative Apps like Photoshop and InDesign, CreativeSync to intelligently sync your assets, Creative Resources such as Adobe Stock and Adobe Fonts, Publishing mobile apps, and Enterprise Security of your intellectual property and creative content. Find out more about Creative Cloud for enterprise.

Watch this video on deploying Creative Cloud for Enterprise and get an overview of deployment resources for Enterprise, Education, and Government licenses.

The Adobe Provisioning Toolkit Enterprise Edition is a command-line tool for supported platforms that helps you track and manage serialization of Adobe® products. Learn how you can download and use it to manage your Enterprise license. 

For more frequently asked questions, see Creative Cloud for enterprise FAQs.

Common issues

Installing a package that contains Project Felix, fails on computers not running Windows 10, because it does not meet the minimum system requirements.

This error usually occurs if a user does not have sufficient privileges on the computer where the application is running. Follow the instructions for your operating system to set permissions to the Adobe PCD and SLStore folders.

Assigning a subscription to an Adobe or Enterprise ID does not automatically associate that subscription to currently logged-in machines. Logging out and back in typically resolves these issues.

In environments where Creative Cloud has been deployed with a serialized package, a licensing error can occur which results in applications appearing as trials. Reserializing the affected workstation usually resolves this issue.