Why was I double-charged?

If you see a duplicate charge on your bill, check for the following possible reasons.

Was there an issue with last month's payment?

If we couldn't process your payment last month, you would see two charges in your current statement. The most common reason a payment fails is that your credit card details changed or the bank declined the charge. Check with your bank to find out if there was an issue with the payment for the previous month. 

Did you recently purchase a product or service?

The additional charge might be for a product or service you purchased recently. Or, you might have purchased a plan for another person, such as a family member. Check your Plans page to view the products and services you've purchased.

Do you have more than one Adobe ID?

Your Adobe ID is your email address. If you have multiple email accounts, you might have purchased products separately under each Adobe ID. Check the Orders and Invoices for each email address you use, including email addresses you no longer use.

Did you accidentally place an order again?

You might have accidentally placed an order twice. For example, if you initially had a typo in your email address, you might have ordered again because you didn't receive your confirmation email. In this case, both charges would appear in your statement.

Did you cancel your membership?

If you cancel an annual membership, a cancellation fee may be charged as per the subscription terms. The cancellation fee appears in the subsequent bill. 

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