Learn how to return your non-subscription Adobe product or exchange it for a different platform or language.
Note:
Adobe cannot cancel non-subscription product orders. However, you can request a return for the order.
Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt.
The following products are not eligible for return:
How did you buy your Adobe product?
Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return. Before you return a product, you must:
Contact us to request a return. Note: If you purchased directly from Adobe using a bank transfer, you'll have to provide bank details to complete your refund request. |
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
Use your Return Merchandise Authorization (RMA) number to track your refund order online. Go to www.adobe.com/go/orderstatus and enter your RMA number in the field provided. Adobe keeps you posted on your return status via email. You hear from Adobe at the following intervals, which are reflected on your order status page:
Adobe processes refunds within 5-7 business days However, the funds could take longer to show on your account depending on the payment method used. See the table below for processing times and refund methods.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
Payment method | Time for Adobe to process | Refund method | Expected timeline for funds to be credited in the customer account |
---|---|---|---|
Credit card | 1–2 business days | Credit card | 3–5 business days depending on the card type |
Debit card | 1–2 business days | Debit card | 3–5 business days |
PayPal | 1–2 business days | PayPal | 3–5 business days if customer has already authenticated PayPal to receive refund from Adobe |
Checks (US only) | 1–3 business days | Bank account no | 5–10 business days or longer for Canada and Mexico due to mailing time |
Bank transfer | 3–5 business days | Bank account no | 5–10 business days |
Direct debit | 3–5 business days | Bank account no | 5–10 business days |
You cannot change an order once it has been processed. You can, however, return a product or swap platforms or languages.
Sign in to your account