Note:
Adobe cannot cancel non-subscription product orders. However, you can request a return for the order.
Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt.
The following products are not eligible for return:
- Any Adobe product purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.
- Products obtained through an employee purchase program.
- Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.
- Fonts purchased through Adobe Fonts Marketplace.
- Products purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).
- Products, or versions of products, that Adobe no longer distributes or supports.
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Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return. Before you return a product, you must:
Contact us to request a return. Note: If you purchased directly from Adobe using a bank transfer, you'll have to provide bank details to complete your refund request. |
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Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
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