Deploy Adobe Connect

Last updated on 19 May 2021 | Also applies to Adobe Connect 10, Adobe Connect 9

Know how to deploy your Adobe Connect server by making it accessible over the Internet by defining an FQDN.

Deploy Adobe Connect server

On your DNS server, define a fully qualified domain name (FQDN) for Adobe Connect (such as connect.mycompany.com). Map the domain name to the static IP address of the computer hosting Adobe Connect.
If you want Adobe Connect to be available outside your network, configure the following ports in a firewall:

80

The default port for the Adobe Connect application server. The tertiary port for the meeting server (Adobe Media Server).

1935

The default port for the meeting server (Adobe Media Server).

443

The default port for SSL. The secondary port for the meeting server (Adobe Media Server).
If Adobe Connect and AEM are on different domains, add the parameter ENABLE_CQ_PARAMETER_AUTH=true in the custom.ini file.

Note

Adobe Connect 9.2 onwards, if you have installed Adobe Connect server and AEM server on the same domain, the value of DOMAIN_COOKIE parameter is defined in the custom.ini file.
Optionally, if Adobe Connect traffic is routed through a gateway (with a different IP address), make sure that the firewalls are configured to accept requests from the gateway IP address.

To restore the customizations, redo them in the new ConnectProSvc.conf. For help deploying Adobe Connect, contact Adobe Support at www.adobe.com/support/programs/connect.

Deploy a cluster of Adobe Connect servers

Install and configure Adobe Connect on a dedicated server.

Use the same serial number and license file each time you install Adobe Connect. Do not install the embedded database engine and, if your shared storage requires a user name and password, do not start Adobe Connect from the installer.
If your shared storage requires a user name and password, do the following to add them to the Adobe Connect Service:
1. Open the Services control panel.
2. Double-click Adobe Connect Service.
3. Click the Log On tab.
4. Click the This account radio button and enter the shared storage user name into the box. The user name syntax is [subdomain\]username.
5. Enter and confirm the shared storage password.
6. Click Apply then click OK.
Do the following to start Adobe Connect:
1. In the Services control panel, select Adobe Media Server (AMS) and click Start the service.
2. In the Services control panel, select Adobe Connect Service and click Start the service.
Choose Start > Programs > Adobe Connect Server > Configure Adobe Connect Server to open the Application Management Console. Click Next.
On the Database Settings screen, enter the information for the SQL Server database and click Next.

If Adobe Connect successfully connected to the database, you see a confirmation and the Database Settings. Click Next.
On the Server Settings screen, do the following and click Next:
1. Enter an account name.
2. In the Adobe Connect Host field, enter the name of Adobe Connect server.
3. Enter an HTTP port number. This number could be 80 or 8080 depending on the load balancer.
4. Enter the external name of the cluster node.
5. Enter the domain name of the SMTP host and system and support email addresses.
6. If you’re using shared storage, enter the path to the volume or volumes (separate multiple volumes with semicolons)
7. Enter the percentage of the Adobe Connect server you want to use as a local cache.
  
  Note
  
  Content is written to the local cache and the shared storage volume. Content is kept in the local cache for 24 hours after it was last used. Then, if the cache percentage has been exceeded, the content is purged.
Upload the license file and click Next.
Create an administrator and click Finish.
Repeat steps 1 though 8 for each server in the cluster.
To configure the load balancer, do the following:
1. Configure the load balancer to listen on port 80.
2. Add all cluster node names to the configuration file of the load balancer.
Note

For detailed information about configuring the load balancer, see the vendor documentation.
Open a web browser and enter the domain name of the load balancer, for example, http://connect.example.com.

For help deploying a cluster, contact Adobe Support at www.adobe.com/support/programs/connect.

Verifying operations in a cluster

If one computer in a cluster shuts down, the load balancer routes all HTTP requests to a running computer in the cluster.

When a meeting starts, the application server assigns a primary and backup host to the meeting room based on load. When the primary host shuts down, clients reconnect to the backup host.

It’s also a good idea to verify that content uploaded to one server in a cluster is replicated to the other computers in the cluster.

The following procedures assume that the cluster contains two computers, Computer1 and Computer2.

Verifying load balancing and meeting failover

Start Adobe Connect on both computers.
1. Select Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
2. Select Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server
Log in to Adobe Connect Central from the following URL:

http://[hostname]

As the host name, use the Adobe Connect Host value you entered in the Application Management Console.
To enter a meeting room, select the Meetings tab and click a meeting link

Create a new meeting if necessary.
Stop Adobe Connect on Computer2.
1. Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server
2. Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
  
  If meeting failover was successful, the meeting should still have a green connection light.
In Adobe Connect Central, click a tab or a link. If the load balancer is working, you can send successful requests to Adobe Connect Central and receive responses.

If a cluster contains more than two computers, apply this above procedure to each computer in the cluster.

Verify content replication

Start Adobe Connect on Computer1.
1. Select Start > Programs > Adobe Connect Server > Start Adobe Connect Meeting Server.
2. Select Start > Programs > Adobe Connect Server > Start Adobe Connect Central Application Server
Stop Adobe Connect on Computer2.
1. Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Central Application Server
2. Select Start > Programs > Adobe Connect Server > Stop Adobe Connect Meeting Server.
Log in to Adobe Connect Central from the following URL:

http://[hostname]

As the host name, enter the Adobe Connect Host value you entered in the Application Management Console.
Upload a JPEG image or other content to Adobe Connect on Computer1:
- Make sure that you are a member of the Authors group. (If you are an Account Administrator, you can add yourself to the Authors group in Adobe Connect Central.)
- Click the Content tab.
- Click New Content and follow the steps displayed in your browser for adding content.
After your test content is uploaded, a User Content page opens and displays a list of the content that belonged to you.
Click the link to the newly uploaded test content.

A Content Information page with a URL for viewing your test content opens.
Click the URL. Note the URL for use in a later step.
Start Computer2, wait until Adobe Connect has fully started, and then stop Computer1.

If you have configured an external storage device, don’t wait for Computer2 to stop. The required content is copied from the external device.
Close the browser window in which you were viewing the test content.
To view your test content, open a new browser window and go to the URL.

If your test content is displayed, replication to Computer2 was successful. A blank window or an error message means that replication failed.

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