You can access the pre-meeting test at the following URL pattern. See below for a list of all the links for the hosted clusters.
- Hosted: https://[your_account_name].adobeconnect.com/common/help/en/support/meeting_test.htm
- On-premise: https://[your_server_name]/common/help/en/support/meeting_test.htm
To use the pre-meeting test, you must have Adobe Connect application for desktop or Flash Player for your browser installed. If neither is installed, the pre-meeting test page displays the Adobe Connect Diagnostic Test dialog box, which prompts you to install Adobe Connect or Flash Player.
A. Runs the pre-meeting test. Click this after installing Adobe Flash Player or Adobe Connect application. B. Checks if the installation of Adobe Flash Player was successful. C. Installs or enables Adobe Flash Player in your browser. D. Installs the Adobe Connect application.
If you have Adobe Flash Player installed or enabled in your browser, the pre-meeting test checks four components essential for a successful meeting experience.
A. Results of the pre-meeting test. B. Launches the Audio Setup Wizard for speaker and microphone selection and configuration. C. Installs the Adobe Connect application. D. Displays more information about the test results. E. Runs the pre-meeting test.
The speaker selection option in the Audio Setup Wizard is available only in the Adobe Connect application for desktop and not in the browser.
If Adobe Flash Player is not installed or disabled in your browser, the pre-meeting test checks two components.
Depending on the test result of each component, click the appropriate button for further action.
If the Adobe Connect connection test or the connection speed test fails, ensure that your connection meets the requirements described here.
If you are having trouble using the pre-meeting test, check if any ad blockers have affected your analytics package, and other tracking scripts, from accessing your site. The Ad-blocking software, such as uBlock Origin, doesn’t just block ads but also prevents most tracking beacons used by analytics tools, such as Adobe Analytics, and others.
To troubleshoot this issue, make sure all pop-up blockers are turned off.
How to turn off pop-up blockers.
Web browsers that have blocked any pop-up windows will need to have this setting unblocked. You will need to check the pop-up blockers are turned off. To do so, temporarily disable the pop-up blocker by following the below instructions:
For Google Chrome, go to Settings > Privacy and security > Site settings > Pop-ups and redirects. At the top, turn the setting to Allowed or Blocked.
For Firefox browser, go to Tools (top menu next to Help) > Options > Privacy & Security > Permissions. Next to Block pop-up windows, choose Exceptions.
For Internet Explorer, go to Tools > Pop-up Blocker > Turn off Pop-up Blocker.