Check for Creative Cloud desktop app updates
Windows users, try this next
If you’re using Internet Explorer on a Windows system, you may have a network issue. Setting auto-detection of LAN settings may solve them.
Windows Users, ensure WMI service is running
The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service is not running, you login credentials will become invalid after some time has passed. By ensure the winmgmt service is running, your desktop app login will work continuously.
For more information on how to start the WMI service, please see the following Microsoft documentation:
Resolve issues while retrieving or storing license information
Adobe apps need to store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer.
Follow the steps described below to resolve this issue.
Uninstall and reinstall the Creative Cloud Desktop App
The Creative Cloud desktop app is critical for working with Adobe apps but if you’re having problems installing apps because it has been corrupted, you should uninstall and reinstall it to fix the problem.