Creative Cloud app prompts you to sign in repeatedly | 2018 and earlier versions

Issue

When you attempt to sign into your Adobe ID from an Adobe application, often you are unable to sign in because the log in screen keeps popping up.

Note:

Resolution

This issue is most often caused by restricted permissions on your computer for the following folders:

  • Adobe PCD
  • SLStore

To resolve this issue, follow the instructions for your operating system to set the appropriate permissions for the above folders:

macOS

Set permissions for both the SLStore and the Adobe PCD folders.

Windows 10

To resolve the error in Windows 10, perform all steps below.

Windows 8

To resolve the error in Windows 8, perform all three steps below.

Windows Vista/7

To resolve the error in Windows Vista/7, perform all three steps below.

Windows XP Professional

To resolve the error in Windows XP Pro, perform all three steps below.

Windows XP Home

To resolve the error in Windows XP Home, perform all four steps below.

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