Cancel a Creative Cloud Photography plan for China
Contact Baozun (tel: 400-6806-121) for cancellation.
Cancel a Creative Cloud for teams or Creative Cloud for enterprise plan
For cancellation of Creative Cloud for teams or Creative Cloud for enterprise subscription, contact the reseller where you purchased the subscription.
Am I eligible for a refund?
Annual subscription (prepaid in full)
If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.
The refund only applies for 14 days after the original purchase, not for subsequent renewals.
Understand Creative Cloud subscription terms and how they impact refunds.
If you cancel within 14 days of your order, you receive a full refund.
If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you will be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.
If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.
If you cancel within 14 days of your order, you receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.
What happens when I cancel?
If you have saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.
You continue to have access to all your Lightroom Classic photos on your local hard drive through Lightroom (Desktop). You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile are not available after your membership ends.
