Back up any personal files you want to save from the following directories, and then remove the listed folders and files.
Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.
- [InstallDir]\Adobe RoboHelp 9
- [CommonFileFolder] /Adobe/Scripting Dictionaries CS5/RoboHelp
- [SharedDocuments]/Adobe/Adobe RoboHelp 9/RoboHELP for Word
Notes
- [InstallDir] is the path to the base directory where you have installed RoboHelp 9. For example, C:\Program Files\Adobe\
- [CommonFileFolder] is the path to the Windows common file folder. For example, C:\Program Files\Common Files
- [SharedDocuments] is the path to C:\Documents and Settings\All Users\Documents
Important: The Windows registry contains critical system and application information. Make a backup of the registry before you edit it. For information on Windows Registry Editor, see the documentation for Microsoft Windows or contact Microsoft Technical Support.
Repeat steps 1-3 as needed for any remaining registry entries:
- HKEY_CURRENT_USER \SOFTWARE\Adobe\RoboHelp\9.00
- HKEY_LOCAL_MACHINE \SOFTWARE\Adobe\RoboHelp\9.00
- HKEY_LOCAL_MACHINE \SOFTWARE\Adobe\RoboHelp\9.00
- HKEY_LOCAL_MACHINE \SOFTWARE\Adobe\RoboHelp\Word\9.00
Adobe recommends that you use the Add or Remove Programs list to remove Adobe RoboHelp 9 from your computer. Occasionally, damaged files or a partial installation prevent the RoboHelp uninstaller from working. These factors can also cause the installer to leave files or empty application folders on the system. Sometimes, the Adobe RoboHelp 9 entry is missing from the Add or Remove Programs list. Or, the installer displays only the Uninstall option when you try to install Adobe RoboHelp 9.
Manually removing the installed program ensures that all files and folders are removed.
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