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Administer
- Admin Console Overview
- User Management
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- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Delegation for users in my account
- Allow external recipients to delegate
- Authority to sign
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- Power to add Electronic Seals
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- In Product Messaging and Guidance
- Accessible PDFs
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- Healthcare customer
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- Require signers to provide their Title or Company
- Allow signers to print and place a written signature
- Show messages when e-signing
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- Request IP address from signers
- Exclude company name and title from participation stamps
- Digital Signatures
- Electronic Seals
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- Report Settings
- New report experience
- Classic report settings
- Security Settings
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- Login password policy
- Login password strength
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- API
- User and group info access
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- Account sharing permissions
- Agreement sharing controls
- Signer identity verification
- Agreement signing password
- Document password strength
- Block signers by Geolocation
- Phone Authentication
- Knowledge-Based Authentication (KBA)
- Allow page extraction
- Document link expiration
- Upload a client certificate for webhooks/callbacks
- Timestamp
- Send settings
- Show Send page after login
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- Required fields
- Attaching documents
- Field flattening
- Modify Agreements
- Agreement name
- Languages
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- Allowed signature types
- Reminders
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- Send Agreement Notification through
- Signer identification options
- Content Protection
- Enable Notarize transactions
- Document Expiration
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- Signing order
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- Message Templates
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- SAML Configuration
- Install Microsoft Active Directory Federation Service
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- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
- Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Download Agreements in Bulk
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
- Recipient Options
- Cancel an email reminder
- Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Restart the agreement
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
- Send Agreements
- Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
- Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
- More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
- Overview
- Grant users access to reporting
- Report charts
- Data Exports
- Rename a report/export
- Duplicate a report/export
- Schedule a report/export
- Delete a report/export
- Check Transaction Usage
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates (Library templates)
- Transfer ownership of web forms and library templates
- Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
- Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Save completed web form documents to SharePoint Library
- Save completed web form documents to OneDrive for Business
- Save completed documents to Google Drive
- Save completed web form documents to Box
- Agreement data extraction
- Agreement notifications
- Send custom email notifications with your agreement contents and signed agreement
- Get your Adobe Acrobat Sign notifications in a Teams Channel
- Get your Adobe Acrobat Sign notifications in Slack
- Get your Adobe Acrobat Sign notifications in Webex
- Agreement generation
- Generate document from Power App form and Word template, send for signature
- Generate agreement from Word template in OneDrive, and get signature
- Generate agreement for selected Excel row, send for review and signature
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign integrations overview
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Limit recipient visibility of documents
The Limited Document Visibility (LDV) settings allow an agreement to contain multiple files that are selectively visible to the recipients depending on which settings are enabled and how the agreement is configured.
Example use cases include:
- Sales agreements that require internal oversight/approval before being sent to the customer.
- New hire documentation that is to be delivered after the offer letter is accepted.
- HR documents that require internal processing outside of the scope of the initial signer.
Here's a quick video that captures the high-level use:
Limited Document Visibility involves several particular terms:
User vs. UserID
- User is a generic term for anyone that accesses Adobe Acrobat Sign by direct login, federated authentication, or integration. A user may have multiple email addresses they use to authenticate to Acrobat Sign (thus, a user may have numerous userIDs).
- UserID is a specific, authenticated object in Adobe Acrobat Sign. The actual ID is a system-assigned number that ensures the identification of a unique (user) object. UserIDs are often equated to the email address as both are unique values in the system, but a user can change their email address; they may not change the userID. All assets are logically related to their creating userID.
Internal vs. External parties
- Internal parties are userIDs that are part of the same Acrobat Sign account as the sending userID.
- It's worth noting that users in the same company may be in different Acrobat Sign accounts. Acrobat Sign does not make assumptions based on email domains or company names. The only relevant association is if the userIDs are related to the same accountID.
- External parties identify any userID that is not a member of the sending userIDs account.
- If the participant's email isn't listed in the User list for the account, the participant is external by definition.
How document visibility works
LDV rules are enabled at the account/group level.
LDV rules only expose the file content that has been explicitly assigned to any given recipient.
File content is assigned to a recipient by adding at least one field assigned to that recipient.
- LDV is file-based, not page-based. If a file has 40 pages, and the recipient has one field assigned to them on one page, the recipient can see all 40 pages of the file.
- If the file contains no fields for the recipient, the entire file is excluded from that recipient's view.
- If there are four files, and the recipient needs to see all four, then at least one field must be applied to one of the pages of each file.
- If page-level control is required, then the file must be broken up into individual files, each containing one page.
In the example to the right, there are two signers, and two documents in an agreement.
Signer 1 sees both documents, as there is a field assigned on both docs (Field 1 and Field 2)
Signer 2 will only see Doc 2 because they do not have an assigned field on Doc 1.
- Doc 2 is visible because Field 3 is assigned to Signer 2.
LDV rules expect two prerequisites:
- There must be more than one recipient
- Recipients include any user added to the signature/approval process
- CC'd parties are not recipients.
- There must be more than one file added to the agreement
- Files are any attachment used to build the agreement (.doc, .xls, .pdf, .png, etc)
If either of the above requirements is not in true, LDV rules are suspended for that agreement.
Configure Options
When enabled, LDV has three settings that modify the behavior of the agreement and how it is viewed:
Signers will only see files containing signature, initials or data entry fields assigned to them is the root setting that enables the LDV experience and set of controls. If
Signers will only see files containing signature, initials or data entry fields assigned to them is disabled, LDV as a whole is disabled in the recipient experience.
All recipients and CC'd parties see all files all the time.
|
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
All documents |
All documents |
External Recipient |
All documents |
All documents |
Internal CC |
All documents |
All documents |
External CC |
All documents |
All documents |
External Archive Recipient |
NA |
All documents |
Visibility of documents based on enabled settings:
When only Signers will only see files containing signature, initials or data entry fields assigned to them is enabled:
- The Sender can see all file content all the time
- Recipients can only see the files they are explicitly included in during signing, and after the agreement is complete
- CC'd parties do not see any file content.
Participant |
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
Assigned documents |
Assigned documents |
External Recipient |
Assigned documents |
Assigned documents |
Internal CC |
None |
None |
External CC |
None |
None |
External Archive Recipient |
NA |
All documents |
When Signers and CCs in my account will see all files is enabled:
- All internal userIDs (relative to the sending user) can see all file content.
- External recipients only see the files content assigned to them, during signing and after the agreement is complete.
- External CC'd parties see no file content.
Participant |
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
All documents |
All documents |
External Recipient |
Assigned documents |
Assigned documents |
Internal CC |
All documents |
All documents |
External CC |
None |
None |
External Archive Recipient |
NA |
All documents |
When Signers and CCs will see all files when receiving the signed agreement is enabled:
- Recipients only see their assigned file content during the signature process
- CC'd parties do not see any file content during the signature process
Once the agreement is completed, all recipients and CC'd parties can see all file content.
Participant |
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
Assigned documents |
All documents |
External Recipient |
Assigned documents |
All documents |
Internal CC |
None |
All documents |
External CC |
None |
All documents |
External Archive Recipient |
NA |
All documents |
This configuration enables LDV rules and allows all internal userIDs (relative to the sender) to view all file content during the signing cycle.
When the agreement is complete, all users can view all file content
Participant |
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
All documents |
All documents |
External Recipient |
Assigned documents |
All documents |
Internal CC |
All documents |
All documents |
External CC |
None |
All documents |
External Archive Recipient |
NA |
All documents |
If you are planning on accepting written signatures, you should enable this option, but be aware that LDV rules do not apply when a written signature is involved.
In all cases, when a written signature is involved, LDV rules are suspended for that agreement.
Participant |
During Signing |
Completed Agreement |
---|---|---|
Sender |
All documents |
All documents |
Internal Recipient |
All documents |
All documents |
External Recipient |
All documents |
All documents |
Internal CC |
All documents |
All documents |
External CC |
All documents |
All documents |
External Archive Recipient |
NA |
All documents |
Using LDV with the REST API v6
The sender can use the REST API v6 to explicitly grant visibility to documents.
REST API v6 calls ignore all document visibility settings in the UI, as the API call overrides account/group level settings.
The only carry-over behavior is that the sender must specify a document label if it specifies a form field for a particular recipient.
POST /agreements REST API v6 endpoint has three parameters that can be used to control document visibility behaviors.
AgreementInfo
Parameter Name |
Type |
Required |
Description |
---|---|---|---|
documentVisibilityEnabled |
Boolean |
No |
Optional document visibility parameter for the agreement. This parameter must be specified and set to true to enable document visibility. |
ParticipantSetInfo
Parameter Name |
Type |
Required |
Description |
---|---|---|---|
visiblePages |
String[] |
No |
A list of FileInfo.label that should be made visible for participants in this participant set. |
CcInfo
Parameter Name |
Type |
Required |
Description |
---|---|---|---|
visiblePages |
String[] |
No |
A list of FileInfo.label that should be made visible for participants in this CC. |
HTTP Status Code
HTTP Status Code |
Reason |
Description |
---|---|---|
400 |
INVALID_PARTICIPANT_SET_VISIBLE_PAGE_LABEL |
One or more visible page labels in the participant set is invalid. |
400 |
INVALID_CC_VISIBLE_PAGE_LABEL |
One or more visible page labels in CC is invalid. |
403 |
DOCUMENT_VISIBILITY_DISABLED |
Document visibility enabled is set to false and thus file info index cannot be specified for any participant set or CC. |
GET /agreements/{agreementId} REST API v6 endpoint can be used to retrieve relationship between participants and documents
AgreementInfo
Parameter Name |
Type |
Description |
---|---|---|
documentVisibilityEnabled |
Boolean |
If true, document visibility was enabled for this agreement. |
ParticipantSetInfo
Parameter Name |
REST Object |
Description |
---|---|---|
visiblePages |
String[] |
A list of FileInfo.label that should be made visible for participants in this participant set. |
CcInfo
Parameter Name |
REST Object |
Description |
---|---|---|
visiblePages |
String[] |
A list of FileInfo.label that should be made visible for participants in this CC. |
If GET /agreements/{agreementId} is reporting CANCELLED status, it may be due to one or more invalid document visibility parameter values.
Use GET /agreements/{agreementId}/events to retrieve failure reason.
Error Message |
Condition |
---|---|
fileInfoIndex <FileInfo index> is missing in one of the participantSets containing <participant email> |
<label> must be specified as visiblePages for participant <participant email> |
The above failure is logged with the Event.type value of AUTO_CANCELLED_CONVERSION_PROBLEM and Event.comment.
Things to know....
Limited document visibility and digital signature certificates are incompatible.
When LDV is enabled, the digital signature object is removed from the in-app authoring environment.
If an agreement with a digital signature field is sent with LDV rules enabled, an error will be triggered:
Digital signature field <field name> is unsupported due to limited document visibility.
If the userID can view the file that contains the attachment field, they also have the authority to view the attachment content.
Replacing a recipient works the same as normal with one exception:
- The Sender of the agreement may not replace themselves when they are a listed recipient with a non-signing role, and Signers and CCs in my account will see all files is disabled.
If Signers and CCs in my account will see all files is enabled:
- Internal recipients can only delegate to another internal user
- External recipients may not delegate to an internal user
- Attempting to do so throws the error: "Your account admin does not allow delegation to this individual."
The files and fields can be edited (using the Modify Agreement feature) as long as the agreement hasn't been viewed by a participant.
LDV is role agnostic.
If you have a non-signing recipient, then that recipient must have at least one field placed on every file that you intend for them to have access to.
If a recipient doesn't have any visible files (because no fields are placed), an error is triggered:
Participant <email> (<participant role>) does not have any visible document
Send in Bulk works the same as other agreements.
When an agreement is sent, there must be at least one required (not optional nor conditional) signature field for every recipient with a signing role.
If one or more signers don't have a required signature field, an additional page will be added to the end of the agreement and a signature block for every signer will be added (giving all signers a view of that last page).