Troubleshooting & help
How do I get a trial of Captivate Prime?
My trial expires soon. How do I subscribe to Captivate Prime?
How do I manage the billing of my account?
How do I cancel my subscription of Captivate Prime?
Administrators can cancel Captivate Prime subscriptions. Deactivate your account using the option provided under Billing section. Once deactivated, all the existing orders in the account from the next billing cycle of subscription are cancelled. Please note that Captivate Prime follows an annual subscription model and we recommend you to not cancel the subscription in between the running year. In case you want to cancel the subscription before the completion of the annual term, an early termination fee is charged. For more information, contact us.